Tracy Dodd
LONDON,Ontario
Summary
Proven leader with extensive experience in team oversight and inventory control, notably at Compass Group Management. Excelled in enhancing team productivity by 20% through effective training and quality control measures. Skilled in fostering workplace ethics and problem-solving, ensuring high customer satisfaction and safety standards.
Overview
17
17
years of professional experience
Work History
Lead Hand
Compass Group Management
LONDON, Ontario
09.2019 - 09.2024
- Coordinated team tasks to complete projects on time and within budget constraints.
- Boosted overall productivity by providing hands-on training and guidance to junior team members.
- Implemented quality control measures to ensure consistent product standards, leading to increased customer satisfaction.
- Optimized workflows with effective communication among team members, resulting in higher quality output.
- Ensured a safe work environment by adhering to safety protocols and conducting regular inspections.
- Maintained updated knowledge of company policies and trained employees on rules and procedures regularly.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Worked well in a team setting, providing support and guidance.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
Manager
Wendy's
08.2017 - 09.2019
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
Assistant Manager
SUBWAYRestaurants
06.2013 - 08.2016
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Manager
Burger King
09.2007 - 09.2013
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
Skills
- Inventory Control
- Team Oversight
- Safety Protocols
- Team Member Training
- Team Coordination
- Workplace ethics
- Problem-Solving
- Team motivation
- Cash Handling
Languages
English
Full Professional
Timeline
Lead Hand
Compass Group Management
09.2019 - 09.2024
Manager
Wendy's
08.2017 - 09.2019
Assistant Manager
SUBWAYRestaurants
06.2013 - 08.2016
Manager
Burger King
09.2007 - 09.2013
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