Tracy Dietz-McKain
Lacombe
Summary
Proven track record of enhancing productivity and data accuracy at the City of Lacombe, leveraging strong computer skills and teamwork. Expert in customer service, demonstrated through effective problem-solving and training in diverse roles. Great at managing time and helping fellow workers
Overview
17
17
years of professional experience
Work History
Cafe Worker
Anna Marie Cafe
09.2021 - 11.2023
- Maintained a clean and organized café environment, adhering to health and safety regulations.
- Managed cash register transactions accurately, ensuring proper handling of cash and credit card payments.
- Prepared salads, soups and sandwiches for customers.
Census Coordinator
City of Lacombe
02.2023 - 07.2023
- Contributed to the successful completion of the City of Lacombe Municipal census objectives. City population is 14,000.
- Coordinated and organized the daily calls from residents regarding the Census
- Interviewed and trained 12 Census individuals for the project.
- Enhanced data accuracy by meticulously reviewing and verifying census information collected from households.
- First point of contact for the Census for a 3 month period.
IT Technical Support Specialist
City of Lacombe
06.2006 - 07.2019
- Trained end-users on best practices for system usage, increasing their productivity and confidence in utilizing technology tools.
- Diagnosed complex technical problems, saving time and resources by providing effective solutions quickly.
- Diagnosed and troubleshot hardware, software and network issues.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Created user accounts and assigned permissions.
- Configured hardware, devices, and software to set up work stations for employees.
- Installed and configured operating systems and applications.
Education
IT Specialist Diploma
Grant MacEwan College
Edmonton, AB06.2001
Secretarial Science Certificate
Red Deer College
Red Deer, AB06.1990
Skills
- Teamwork and Collaboration
- Customer Service
- Food safety knowledge
- Punctual and Reliable
- Computer Skills
- Time Management
I have been home-educating my 2 children for the past 10 years.
Within in my homeschooling I have been coordinating and teaching my children classically and traditionally where I pick the cirriculum. For the past 6 years my family has been a part of a homeschool coop. I have taken training and have tutored for 3 years in our home school coop, tutoring students in a junior high level of schooling.
Timeline
Census Coordinator
City of Lacombe
02.2023 - 07.2023
Cafe Worker
Anna Marie Cafe
09.2021 - 11.2023
IT Technical Support Specialist
City of Lacombe
06.2006 - 07.2019
IT Specialist Diploma
Grant MacEwan College
Secretarial Science Certificate
Red Deer College
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