Tracy Danielson
Surrey,Canada
Summary
Experienced and customer-focused leader with over 15 years of experience in retail and hospitality environments. Proven ability to manage daily operations, lead and develop teams, achieve sales targets, and deliver exceptional customer experiences in fast-paced settings. Strong background in scheduling, payroll, inventory control, cash management, and POS systems. Reliable, adaptable, and results-driven.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Assistant Manager
RW&CO.
Surrey, BC
07.2025 - Current
- Drove initiatives to achieve sales targets and key performance indicators.
- Guided and developed team members through coaching and mentoring initiatives.
- - Manage inventory, merchandising, and stock replenishment
- - Utilize Microsoft 365, StoreForce, ThinkTime, and UKG
- - Ensure accurate cash handling and POS transactions
Server
Washington Avenue Grill
White Rock, BC
05.2025 - 01.2026
- - Delivered high-quality service in fast-paced environment
- - Managed multiple tables efficiently
- - Provided menu recommendations and upselling
- - Completed accurate daily cash-outs
Supervisor / Bartender / Server
Prince George Golf & Curling Club
Prince George, BC
06.2024 - 05.2025
- - Supervised front-of-house operations
- - Created staff schedules and supported team performance
- - Maintained high service standards
- - Completed cash handling and closing procedures
Server
Pat Quinn's Restaurant & Bar
Tsawwassen, BC
06.2020 - 05.2024
- - Opened and closed restaurant following company procedures
- - Delivered consistent high-level customer service
- - Managed POS transactions and cash accuracy
Server
Milestones Bar & Grill
Surrey, BC
09.2021 - 02.2022
- - Provided service in high-volume environment
- - Recommended menu items to enhance sales
- - Maintained accurate cash handling
Manager / Bartender / Server
Speeds Pub
Delta, BC
08.2008 - 07.2020
- - Managed daily pub operations (final 2 years management role)
- - Scheduled staff and processed payroll
- - Ordered inventory and maintained stock levels
- - Performed daily cash reconciliation and deposits
- - Trained and supervised staff
Server
The Bennett Craft Kitchen
Surrey, BC
07.2018 - 08.2019
- - Completed opening and closing procedures
- - Managed POS and cash transactions
- - Supported team during peak service periods
Education
Unit Clerk Certificate -
Sprott Shaw College
Richmond, BC01.2021
Cosmetology License - undefined
Richmond School of Hairdressing
Richmond, BCSkills
- Team Leadership & Staff Development
- Sales Performance & KPI Achievement
- Customer Service Excellence
- Cash Handling & Daily Reconciliation
- Scheduling & Payroll Processing
- Inventory Management & Ordering
- Retail Merchandising Standards
- Front-of-House Operations
- Microsoft 365 (Teams, Copilot)
- StoreForce & UKG Systems
- POS Systems & Cash Registers
- Strong Communication & Multitasking Skills
Certification
- Serving It Right (Valid until April 2026)
- First Aid Certification
- WHMIS Certification
- Workplace Hazardous Materials Information Systems Certification
- Class 5 Driver's Licence
- Cosmetology License
Timeline
Assistant Manager
RW&CO.
07.2025 - Current
Server
Washington Avenue Grill
05.2025 - 01.2026
Supervisor / Bartender / Server
Prince George Golf & Curling Club
06.2024 - 05.2025
Server
Milestones Bar & Grill
09.2021 - 02.2022
Server
Pat Quinn's Restaurant & Bar
06.2020 - 05.2024
Server
The Bennett Craft Kitchen
07.2018 - 08.2019
Manager / Bartender / Server
Speeds Pub
08.2008 - 07.2020
Cosmetology License - undefined
Richmond School of Hairdressing
Unit Clerk Certificate -
Sprott Shaw College