Tracy Larocque
Fort Saskatchewan,AB
Summary
Accomplished General Manager at Tim Hortons, adept in staff management and workplace safety, significantly enhanced customer satisfaction and sales. Expert in employee training and fostering a positive work environment, leading to high employee satisfaction and operational efficiency. Proven track record in implementing strategies that boost profitability and ensure high-quality service.
Overview
22
22
years of professional experience
Work History
Shift Supervisor
Tim Hortons
09.2010 - 05.2022
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Helped store management meet standards of service and quality in daily operations.
- Enforced company policies and regulations with employees.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
General Manager
Tim Hortons
09.2003 - 09.2010
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
Assistant Manager
Tim Hortons
07.2000 - 09.2003
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Generated repeat business through exceptional customer service.
Education
Bachelor Of Arts - Religious Studies
McMaster University
Hamilton, ON07.1994
Skills
- Employee Training
- Workplace Safety
- Staff Management
- Customer-Oriented
- Staff Motivation
- Schedule Management
Languages
English
Full Professional
Timeline
Shift Supervisor
Tim Hortons
09.2010 - 05.2022
General Manager
Tim Hortons
09.2003 - 09.2010
Assistant Manager
Tim Hortons
07.2000 - 09.2003
Bachelor Of Arts - Religious Studies
McMaster University
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