Summary

Overview

Work History

Education

Skills

References

Timeline

Tracy Connelly

Welland,ON

Summary

Dynamic professional with extensive experience in customer service and team leadership . Proven track record of enhancing customer experiences while effectively managing inventory and reducing operational costs. Skilled in payment processing and building strong relationships with staff and patrons. Committed to maintaining a safe and organized work environment.

Overview

years of professional experience

Work History

Deli Clerk /Cook

La Gabella

Welland, Ontario

08.2025 - 06.2026

Assisted customers in selecting deli meats and cheeses based on preferences.
Maintained cleanliness and organization of deli display cases and work areas.
Prepared sandwiches and salads according to customer specifications and requests.
Monitored inventory levels, restocking items as needed to maintain product availability.
Adhered to food safety standards, ensuring compliance with health regulations consistently.

Bartender /Kitchen Manager

Golden Brothers

01.2022 - 08.2025

Developed strong working relationships with customers and staff.
Efficiently managed multiple tasks simultaneously while maintaining a professional demeanour.
Kept bar organized and clean during busy hours.
Checked customer identification to verify age requirements for alcohol purchases.
Prepared alcoholic beverages promptly according to recipes or customer specifications.
Performed all cleaning duties before, during and after shift including sanitizing bar surfaces.
Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests.
Led inventory control efforts to reduce costs and ensure efficient use of supplies.
Maximized profits by controlling labour costs, product waste, and portion sizes.
Efficiently managed the purchasing of food items based on projected demand.
Demonstrated ability to train, motivate, and manage a team of cooks.
Responsible for hiring new staff, dismissing employees in a proper manner

Security Guard/Supervisor

AAEH Security

01.2019 - 01.2022

Patrolled premises regularly to maintain order and establish security presence.
Utilized strong communication skills to interact with staff, guests, vendors and law enforcement personnel in a professional manner.
Enforced safety regulations, policies and procedures to ensure a safe environment.
Performed routine checks of doors, windows, and gates for security breaches.
Patrolled assigned areas on foot or in a vehicle to monitor safety and security of personnel and property.
Observed, reported and documented suspicious activities to management.
Maintained daily logs of all activity occurring on the premises.

Parking Enforcement

St Catharine’s City Hall

01.2018 - 01.2021

Reported any safety hazards observed during patrols and made recommendations for corrective actions.
Assisted in developing strategies for improving enforcement operations within the department.
Documented evidence obtained from investigations into illegal activities such as tampering with meters or permit frauds.
Conducted regular patrols of assigned areas to ensure compliance with local regulations.
Investigated complaints related to illegal parking and took action accordingly.
Utilized computer systems to input data related to citations issued, fines collected.
Enforced municipal by-laws pertaining to parking and traffic control measures.

Education

Police Foundations - Policing

Trillium College

01-2014

Retail Management -

Niagara College

N-O-T-L

01-1999

Diploma -

Westlane Secondary

01-1995