Tracy Casselman
Gatineau,Canada
Summary
Dynamic maternal-newborn nursing leader with experience in operational leadership and clinical service delivery within a high-acuity academic hospital setting. Proven track record of guiding interdisciplinary teams through system changes and quality improvement initiatives while prioritizing safe, patient-centered care that aligns with The Ottawa Hospital's standards and Just Culture principles. Recognized for fostering strong collaborations with physicians and stakeholders, leveraging quality and performance data to drive informed decision-making and enhance patient and staff experiences across the perinatal continuum. Committed to upholding the mission, vision, and values of The Ottawa Hospital through effective leadership, staff development, and a relentless focus on service excellence.
Overview
2027
2027
years of professional experience
Work History
Clinical Care Leader (CCL) A4 & MFM Clinic
The Ottawa Hospital, Civic Campus
Ottawa, ON
01.2022 - Current
- Managed interdisciplinary teams and resources to ensure optimal patient outcomes in high-acuity mother-baby unit.
- Managed staffing processes, conducted interviews, and performed performance appraisals while fulfilling dual role of clinical manager/CCL for 3 months.
- Demonstrated effective leadership and adaptability in balancing routine unit operations with expanded managerial duties.
- Established trust and reliability as a leader, safeguarding operational safety and care continuity amidst leadership gaps.
Covering Interm Manager A4 Combined Care
The Ottawa Hospital Civic Campus
Ottawa, ON
11.2023 - 01.2024
- Supported daily operational tasks, ensuring alignment with team objectives and timelines.
- Assisted in project coordination, facilitating communication among team members and stakeholders. (EPIC, BORN Integration)
- Conducted research to identify process improvement opportunities, enhancing overall workflow efficiency.
- Gained proficiency in industry-standard software tools, contributing to data management and reporting efforts.
- Facilitated Just Culture meetings following clinical events, guiding reflective discussion, accountability, and system‑focused learning in collaboration with interdisciplinary stakeholders.
Quality Assurance (QA) Lead – Interim
The Ottawa Hospital Corporate
Ottawa, ON
10.2021 - 06.2022
- Independently assumed Quality Assurance (QA), SLS & Prescreen processes responsibilities.
- Chaired QA meetings, developed agendas and minutes, tracked action items, and ensured timely communication with stakeholders.
- Reviewed SLS events, supported prescreen/QA processes, and escalated concerns appropriately to Physicians, managers and educators.
- Developed and implemented quality assurance protocols to enhance product reliability.
- Successfully trained two QA successors, ensuring role sustainability and knowledge transfer.
- Strengthened system-level thinking, accountability tracking, and stakeholder communication skills.
Leadership Support /MFM/Obstetrica Ultrasound Clin
The Ottawa Hospital General Campus
Ottawa, ON
10.2021 - 01.2022
- Demonstrated self-motivation and accountability in all tasks undertaken.
- Thrived in dynamic, high-pressure environments to ensure operational efficiency.
- Adapted to diverse work environments, effectively balancing solo tasks and group collaboration.
- Showcased agility in learning and flexibility in responding to changing situations.
Care Facilitator, Birthing Unit
The Ottawa Hospital, General Campus
Ottawa, ON
2013 - 2021
- Coordinated patient care plans to enhance treatment pathways and improve patient outcomes.
- Collaborated with multidisciplinary teams to ensure seamless communication and service delivery.
Birthing Unit Nurse & Acting Care Facilitator
The Ottawa Hospital General Campus
Ottawa, ON
1999 - 2013
Registered Nurse/Neurology & Neuro. OBS.
The Ottawa Hospital General Campus
Ottawa, ON
06.1998 - 1999
Education
Nursing
Athabasca University
AthabascaNursing Upgrade Certificate - Nursing Education
Algonquin College
Ottawa, ONNursing Diploma
Heritage College
Hull, QCAssociate of Applied Science -
Heritage College
Hull, QCAlgonquin College
Ottawa, ONSkills
- Accountable
- Connected/Professional
- Equality, Inclusion and Diversity
- Conflict resolution
- Quality improvement
- Commitment to continuous learning
Languages
English – Fluent
French – Oral Comprehension (Advanced), Oral Expression (Intermediate-Advanced)
Timeline
Covering Interm Manager A4 Combined Care
The Ottawa Hospital Civic Campus
11.2023 - 01.2024
Clinical Care Leader (CCL) A4 & MFM Clinic
The Ottawa Hospital, Civic Campus
01.2022 - Current
Quality Assurance (QA) Lead – Interim
The Ottawa Hospital Corporate
10.2021 - 06.2022
Leadership Support /MFM/Obstetrica Ultrasound Clin
The Ottawa Hospital General Campus
10.2021 - 01.2022
Registered Nurse/Neurology & Neuro. OBS.
The Ottawa Hospital General Campus
06.1998 - 1999
Care Facilitator, Birthing Unit
The Ottawa Hospital, General Campus
2013 - 2021
Birthing Unit Nurse & Acting Care Facilitator
The Ottawa Hospital General Campus
1999 - 2013
Nursing
Athabasca University
Nursing Upgrade Certificate - Nursing Education
Algonquin College
Nursing Diploma
Heritage College
Associate of Applied Science -
Heritage College
Algonquin College