Tracy Capshaw
Pleasant Hill
Summary
Dynamic retail professional with extensive experience at Toys"R"Us and Floor & Decor, excelling in front-end operations and customer issue resolution. Proven track record in training teams and implementing inventory management systems, enhancing sales flow and customer satisfaction. Adept at multitasking in high-volume environments while fostering team support and leadership.
Overview
21
21
years of professional experience
Work History
Command Center Associate
Floor & Decor
Pleasant Hill, CA
10.2024 - Current
- Assisted customers in product selection and provided expert advice on flooring options.
- Processed transactions accurately using point-of-sale systems and handled cash management duties.
- Collaborated with team members to achieve daily operational goals and enhance customer satisfaction.
- Proactively identified potential issues or bottlenecks in the workflow process; suggested solutions which were successfully implemented.
- Conducted inventory management tasks, including stock replenishment and organization of merchandise.
Command Center Associate
Floor & Decor
Slidell, LA
06.2018 - 10.2024
- Assisted in inventory management by restocking shelves and organizing merchandise displays efficiently.
- Trained new associates on operational procedures and customer service standards effectively.
- Implemented effective store layout strategies to improve product visibility and sales flow.
- Participated in promotional activities, engaging customers to drive interest in featured products.
- Maintained high levels of confidentiality when handling sensitive client information or financial transactions data.
Assistant Retail Store Manager
Toys"R"Us
Pleasant Hill, CA
12.2004 - 06.2018
- Supervised daily store operations, ensuring compliance with company policies and standards.
- Trained and mentored new staff on best practices in customer service and sales techniques.
- Implemented inventory management systems to optimize stock levels and reduce loss.
- Coordinated staff schedules to ensure adequate coverage during peak hours and events.
- Empowered team members by delegating tasks effectively while also offering guidance when needed.
Education
High School Diploma -
College Park High School
Pleasant Hill, CA06-2003
Skills
- Front End Operations Coordination
- Customer Issue Resolution and De-escalation
- Team Support and Floor Leadership
- Multitasking in a High Volume Environment
Timeline
Command Center Associate
Floor & Decor
10.2024 - Current
Command Center Associate
Floor & Decor
06.2018 - 10.2024
Assistant Retail Store Manager
Toys"R"Us
12.2004 - 06.2018
High School Diploma -
College Park High School