Summary
Overview
Work History
Education
Skills
Languages
Timeline
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TRACY BJORGUM

Edmonton,CA

Summary

Motivated professional with a strong background in operations management, project coordination, and data analysis. Seeking a position within a company to leverage current skills and training, foster a positive learning environment, and provide opportunities for growth. Energetic and organized individual with excellent communication and problem-solving abilities. Committed to driving efficiency and optimizing workflows to enhance overall organizational performance.

Overview

28
28
years of professional experience

Work History

Sales and Operations Coordinator

Herc Rentals
01.2018 - 02.2024
  • Facilitate equipment rentals for customers
  • Assisting customers with rental inquiries and concerns
  • Schedule delivery and pick up of equipment
  • Ensure all applicable expenses are charged back to customers such as fuel, labor and re-rented items
  • Daily control and balance of credit card transactions
  • Supporting outside Sales team
  • Managing email inquiries from internal and external customers
  • Assisting other branches with invoicing and PO issues
  • Work with team members from other branches with moving equipment to fulfill orders
  • Leadership in health and safety internally as well as externally with my group of peers
  • Assist with training on systems for new employees
  • Advising management of equipment needs as well as possible disposals

Order Desk/Inside Sales

4-Way Equipment Rentals
02.2015 - 12.2016
  • Preparing quotes and rental agreements as well as corresponding with the dispatcher to arrange delivery in a timely manner
  • Ensuring invoices are processed correctly and efficiently
  • Keeping track of re-rental equipment and ensuring invoices are billing correctly
  • Creating a strong professional relationship with customers and taking the extra steps to ensure the satisfaction of the customer
  • Continually working on improving equipment knowledge so that I can assist with questions regarding the functioning of the equipment and service related questions
  • Invoicing and Account Resolution

Warehouse/Safety Manager

Spur Oilfield Services Ltd.
01.2010 - 01.2015
  • Responsible for daily operations of warehouse
  • Inventory control, maintain accurate count at all times
  • Quality assurance on both received inventory and outgoing products
  • Supervise parts driver and warehouse staff, Coordinate and track all rental equipment
  • Track locations and ensure all maintenance is complete on all equipment at required times
  • Ensure rental days are up to date, billed accurately and on time
  • Improved equipment tracking system, resulting in more efficient turnover and improved retention of company assets
  • Developed and maintained the Health and Safety Program
  • Responsible for training new employees and re-training old employees
  • Ensure all employees follow the policies and procedures that are set out in the companies' Health and Safety Policy
  • Quote and fulfill want lists for customers and quoting repairs

Assistant Manager

BLCO Enterprises Ltd. (KFC/TacoBell)
01.1996 - 01.2010
  • Responsible for Leadership in the restaurant
  • Provided recognition and motivation for shift leaders, shift managers and team members as well as recruiting and training new employees
  • Coached the team to achieve operational excellence
  • Developed and maintained relationships with suppliers, franchisees and other corporate contacts
  • Analyzed sales, labor, inventory and consumables on a continual basis
  • Took corrective action to meet and achieve margin and sales growth targets and assisted in preparing financial plans
  • Ensured compliance with Occupational health and safety policies and procedures
  • Maintained facility equipment on an ongoing basis

Education

ALBERTA HEALTH AND SAFETY AUDITOR -

ACSA
01.2013

PARALEGAL DIPLOMA -

REEVES COLLEGE
01.2010

GRADE 12 DIPLOMA -

BLACKGOLD STOREFRONT SCHOOL
01.2000

Skills

  • Work well under pressure
  • Strong organizational skills
  • Excellent leadership skills
  • Excellent communication skills
  • Strong Interpersonal Skills
  • Team Orientated
  • Strong problem solving and decision making abilities
  • Professional commitment to continuous improvement and learning
  • Supply ordering
  • Customer invoicing

Languages

English
Native or Bilingual

Timeline

Sales and Operations Coordinator

Herc Rentals
01.2018 - 02.2024

Order Desk/Inside Sales

4-Way Equipment Rentals
02.2015 - 12.2016

Warehouse/Safety Manager

Spur Oilfield Services Ltd.
01.2010 - 01.2015

Assistant Manager

BLCO Enterprises Ltd. (KFC/TacoBell)
01.1996 - 01.2010

GRADE 12 DIPLOMA -

BLACKGOLD STOREFRONT SCHOOL

ALBERTA HEALTH AND SAFETY AUDITOR -

ACSA

PARALEGAL DIPLOMA -

REEVES COLLEGE

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