Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Tracy Besuyen

Edmonton,AB

Summary

Proven team player and efficient multitasker, I excelled at Casselwood Pub by enhancing customer satisfaction and streamlining bar operations. Leveraging strong interpersonal communication and cash handling skills, I contributed to a positive work environment and improved service delivery, demonstrating reliability and a commitment to excellence.

Professional attendant with strong focus on delivering high standards and achieving results. Proven ability to adapt to changing needs while maintaining reliability and team collaboration. Skilled in customer service, problem-solving, and maintaining clean, organized environment. Known for positive attitude and effective communication with both customers and team members.

Overview

12
12
years of professional experience

Work History

Lotto Attendant

Fort Road Bingo Association
07.2021 - Current
  • Collaborated with team members to improve overall service quality and guest experience.
  • Executed daily tasks such as restocking supplies, processing payments, and assisting customers with questions or concerns.
  • Provided excellent customer service to guests by promptly responding to inquiries and requests.
  • Handled cash transactions accurately, ensuring proper documentation for financial records.
  • Resolved customer complaints in a timely manner, demonstrating professionalism and empathy.
  • Provided exceptional customer service by promptly addressing guest needs and requests.
  • Utilized strong interpersonal skills to establish rapport with guests.

Recreation Therapy Aide

Agecare Miller Crossing
08.2020 - 09.2024
  • Developed schedules of activities and community outings to create expressive outlets for residents.
  • Educated patients on creating positive coping skills and healthy personal goals through leisure and recreation modalities.
  • Recorded and monitored patient progress to document responses to therapy.
  • Documented patient progress by conducting regular assessments and maintaining accurate records.
  • Developed strong relationships with patients and families, fostering trust and facilitating open communication about treatment progress.
  • Adapted recreational therapy sessions to accommodate patients with varying abilities and limitations, ensuring a positive experience for all participants.
  • Promoted physical, emotional, and cognitive health through the implementation of various therapeutic activities.
  • Provided hands-on assistance during recreational activities, ensuring patient safety and enjoyment at all times.
  • Contributed to the continuous improvement of recreation therapy services by providing input during team meetings and participating in program evaluation activities.
  • Organized outings to community facilities like parks or museums as part of group recreation therapy experiences.
  • Assisted in the development of innovative recreational programs for diverse patient populations, resulting in increased patient engagement and satisfaction.
  • Used activity pro and point click care to manage care plans and document data for long- and short-term residents.

Bartender

Casselwood Pub
04.2013 - 07.2021
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
  • Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
  • Handled cash and card transactions accurately, reducing discrepancies and balancing till at end of each shift.

Education

IAP Adult Upgrading
Edmonton, AB

Skills

  • Strong work ethic
  • Team player attitude
  • Reliability and punctuality
  • Cleanliness and hygiene
  • Initiative and Self-motivation
  • Personal protection equipment (PPE)
  • Incident reporting
  • Infection control
  • Record keeping
  • Cash handling experience
  • Customer request handling
  • Teamwork and collaboration
  • Multitasking
  • Interpersonal communication
  • Problem-solving
  • Organizational skills
  • Team building
  • Inventory and supply
  • Task prioritization

Languages

English
Professional Working

Timeline

Lotto Attendant

Fort Road Bingo Association
07.2021 - Current

Recreation Therapy Aide

Agecare Miller Crossing
08.2020 - 09.2024

Bartender

Casselwood Pub
04.2013 - 07.2021

IAP Adult Upgrading

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Tracy Besuyen