Tracy Bakker
Little Current,ON
Summary
Versatile and results-oriented professional with extensive experience in quality control and customer service, notably at Westeck Windows. Excelled in defect identification and fostering team collaboration, leading to significant quality improvements. Skilled in product inspection and empowering teams, enhancing operational efficiency and customer satisfaction. Demonstrated ability to manage inventory and streamline processes, achieving timely delivery of services.
Overview
2022
2022
years of professional experience
Work History
Quality Control Inspector, Receiving
Westeck Windows
- Communicated with production team members about quality issues.
- Inspected quality of products, taking note of functionality, appearance and other specifications.
- Inspected incoming and outgoing materials for accuracy and quality.
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
Slot Attendant, Croupier, Bingo Caller and Attenda
Elements Casino Grand River
Chilliwack, BC
07.2017 - 08.2021
- Efficiently tracked all call-related information within CRM systems, ensuring accurate data entry for future reference and analysis purposes.
- Provided exceptional customer service through prompt assistance with change requests, jackpot payouts, and other inquiries related to gameplay.
- Maintained accurate records of all transactions, ensuring compliance with company policies and regulatory requirements.
- Promoted a positive work environment by actively participating in company-sponsored events and team-building activities.
- Increased guest loyalty by creating personalized experiences for returning players through recognition of preferences and attentive service.
- Assisted in the training of new hires on proper procedures for handling money, operating slot machines, and delivering excellent customer service.
Operations Manager
Dunlop Billiards
Barrie, ON
06.2007 - 10.2014
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Facilitated smooth collaboration between departments through clear communication channels.
Education
12 -
Albert Campbell
1996
Skills
- Product Inspection
- Visual Inspection
- Defect Identification
- Inspection documentation
- Quality processes
- Safety Procedures
- Training and mentorship
- Safety Protocols
Languages
English
Professional Working
Timeline
Slot Attendant, Croupier, Bingo Caller and Attenda
Elements Casino Grand River
07.2017 - 08.2021
Operations Manager
Dunlop Billiards
06.2007 - 10.2014
Quality Control Inspector, Receiving
Westeck Windows
12 -
Albert Campbell