Tracy Atkinson
Collingwood,ON
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
17
17
years of professional experience
Work History
Guest Service Representative
Blue Mountain Resort
04.2019 - Current
- Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
- Provided accurate information regarding local attractions, restaurants and activities.
- Upheld hotel policies and procedures by providing high level of customer service.
- Utilized variety of organizational and communication skills to drive guest satisfaction.
- Took reservations over phone and through email, recording guest information in computer system and verifying details.
- Assisted guests with reservation modifications, resolving any issues promptly and professionally.
- Resolved guest complaints and discrepancies in prompt and courteous manner.
Patient Service Representative
Collingwood General And Marine Hospital
05.2007 - 02.2024
- Enhanced office efficiency by managing multi-line phone systems and promptly directing calls to appropriate personnel.
- Streamlined appointment scheduling for increased patient convenience and reduced wait times.
- Processed medical records requests efficiently, safeguarding patient privacy while ensuring timely information access for healthcare providers.
- Supported new Patient Service Representatives'' orientation process by sharing expertise on office procedures as well as writing standard operating procedures for all processes.
- Entered patient demographic and insurance data into electronic medical record system for up to 80 patients per day.
Education
Quality Control Certificate - Quality Assurance - Manufacturing And Management
Georgian College of Applied Arts And Technology
Barrie, ON08.2005
College Diploma - Medical Laboratory Technology
Mohawk College of Applied Arts And Technology
Hamilton, ON06.1995
Skills
- Computer Skills
- Analytical Thinking
- Interpersonal Skills
- Data entry proficiency
- Customer Service
- Detail Oriented
Languages
English
Full Professional
Timeline
Guest Service Representative
Blue Mountain Resort
04.2019 - Current
Patient Service Representative
Collingwood General And Marine Hospital
05.2007 - 02.2024
Quality Control Certificate - Quality Assurance - Manufacturing And Management
Georgian College of Applied Arts And Technology
College Diploma - Medical Laboratory Technology
Mohawk College of Applied Arts And Technology
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