Summary
Overview
Work History
Skills
Accomplishments
Timeline
Generic

Tracy Archuleta

Lake Elsinore

Summary

Assistant Vice President of Operations with expertise in process optimization and customer satisfaction enhancement. Proven track record in staff training and performance analysis, leading to significant productivity improvements. Strong background in operational strategy and compliance management, effectively guiding cross-functional teams.

Overview

14
14
years of professional experience

Work History

Assistant Vice President of Operations

Mr. Cooper
Lake Forest
03.2022 - 02.2026
  • Oversaw daily operations to ensure efficient workflow and service delivery.
  • Developed operational strategies to streamline processes and improve productivity.
  • Collaborated with cross-functional teams to enhance customer satisfaction initiatives.
  • Managed staff training programs to uphold service quality standards and compliance.
  • Analyzed performance metrics to identify areas for operational improvement.

Loan Processing Manager

Mr. Cooper
Lake Forest
01.2018 - 03.2022
  • Oversaw loan processing timelines to guarantee on-time closings.
  • Trained new staff on loan processing procedures and systems.
  • Resolved borrower inquiries regarding loan status and requirements.
  • Investigated customer complaints related to the loan application process and provided resolutions in a timely manner.

Loan Processor

Mr. Cooper
Lake Forest
03.2014 - 01.2018
  • Reviewed loan applications for completeness and accuracy.
  • Collaborated with underwriters to facilitate loan approvals.
  • Coordinated communication between clients and mortgage professionals.
  • Assisted clients in understanding loan terms and requirements.
  • Maintained organized records of all loan transactions and correspondence.

Loan Processor

GreenTree Servicing dba Ditech Financial
Tustin
05.2012 - 02.2014
  • Processed loan applications efficiently to ensure timely approvals.
  • Reviewed financial documents for accuracy and completeness.
  • Communicated with clients to gather required information and updates.
  • Collaborated with underwriters to resolve loan discrepancies promptly.
  • Maintained detailed records of loan transactions and client interactions.
  • Utilized mortgage processing software to track application status effectively.

Skills

  • Performance analysis and operational strategy
  • Compliance management
  • Cross-functional collaboration
  • Problem solving
  • Effective communication
  • Attention to detail
  • Organizational development
  • 20 years of experience in mortgage operations

Accomplishments

5-time consecutive presidents trip winner

Timeline

Assistant Vice President of Operations

Mr. Cooper
03.2022 - 02.2026

Loan Processing Manager

Mr. Cooper
01.2018 - 03.2022

Loan Processor

Mr. Cooper
03.2014 - 01.2018

Loan Processor

GreenTree Servicing dba Ditech Financial
05.2012 - 02.2014
Tracy Archuleta