TRACY ANN MARASIGAN
Ontario
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
Work History
Team Member
Emirates Leisure Retail
Dubai
11.2023 - 12.2024
- Provided exceptional customer service in fast-paced dining and retail environments.
- Coordinated with colleagues to ensure timely food preparation and delivery, contributing to a smooth dining experience.
- Followed health and safety regulations to maintain a safe working environment.
- Trained new team members using approved training materials and information.
- Managed inventory levels to support seamless daily operations and replenishment needs.
- Operated cash registers to process payments from customers.
- Worked hard to learn required tasks quickly to maximize performance.
- Greeted customers upon entering the store with friendly demeanor.
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
- Built and maintained working relationships with peers and upper management.
- Trained new team members using approved training materials and information.
- Organized inventory shelves for easy access and maintenance of stock levels.
- Monitored expiration dates on food items for freshness assurance.
- Contributed to team safety and productivity by removing safety hazards and keeping areas neat and well-stocked.
- Received, processed, and stocked merchandise in accordance with store policies.
- Collaborated with team members to achieve daily goals.
BARISTA
Cafe Luca
Quezon City
07.2022 - 09.2023
- Engaged customers with personable service by preparing and serving menu drinks.
- Prepared and served a variety of beverages and food items, including pastas, sandwiches, and pastries.
- Took orders and provided menu information to enhance customer experience.
- Maintained cleanliness of workstation and café to ensure compliance with food safety standards.
- Maintains inventory and equipment by cleaning, basic troubleshooting and scheduling repairs.
- Evaluates and modifies processes to improve efficiency and quality of service and customer satisfaction.
PROPERTY EXECUTIVE ADMINISTRATOR
Pacific Corporation
02.2017 - 01.2020
- Minimizes vacancy periods by collaborating with building owners to strategize improvements to marketing initiatives, business plans and tenant outreach programs.
- Minimizes vacancy periods by collaborating with building owners to strategize improvements to marketing initiatives, business plans and tenant outreach programs.
- Monitors progress of construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes.
- Maintained direct contact with customers and operations personnel to foster relationships and enhance customer satisfaction.
- Receives customer requests and prepared documents related to processing returns.
- Recorded and reported status of equipment returns, repairs, replacements, sales orders, and delivery schedules to ensure transparency and accountability.
MANAGEMENT TRAINEE
Anix's House of Kare-Kare
07.2016 - 01.2017
- Supervised and assisted service and dining crews, enhancing quality service and ensuring smooth daily operations.
- Ensured consistent application of food safety standards in all kitchen operations.
- Maintained overall upkeep and orderliness of workstations and store, contributing to a welcoming environment.
- Facilitated receiving and accounted supply records while inspecting all incoming and outgoing deliveries for quality assurance.
BARISTA
Starbucks Coffee Company Philippines
10.2015 - 01.2016
- Expert in handcrafting brand beverages while building and sustaining personal connection with customers and creating moments that make a difference.
- Recommends products based on solid understanding of individual customer needs and preferences.
- Provides in-depth information to customers on beverage preparation and offers samples of latest brews.
- Learned every menu preparation and numerous off-label drinks to meet all customer needs.
- Collaborated with store team to cultivate a welcoming environment for customers.
- Prioritizes drink requests while managing other shift interruptions.
- Maintains supply levels in the counter and customer areas to meet shift demands.
- Arranged stock in display cases to attractively promote specialty food items.
- Ensures cleanliness is observed throughout the shift and shares customer feedback to Shift Manager.
Education
BACHELOR OF SCIENCE - HOTEL AND RESTAURANT MANAGEMENT
Trinity University of Asia
Quezon City, Philippines01-2013
Skills
- Customer service
- Product knowledge
- Time management
- Workstation organization
- Adaptability
- Attention to detail
- Team collaboration
- Willingness to learn
- Adaptability skills
Languages
- Tagalog
- English
Timeline
Team Member
Emirates Leisure Retail
11.2023 - 12.2024
BARISTA
Cafe Luca
07.2022 - 09.2023
PROPERTY EXECUTIVE ADMINISTRATOR
Pacific Corporation
02.2017 - 01.2020
MANAGEMENT TRAINEE
Anix's House of Kare-Kare
07.2016 - 01.2017
BARISTA
Starbucks Coffee Company Philippines
10.2015 - 01.2016
BACHELOR OF SCIENCE - HOTEL AND RESTAURANT MANAGEMENT
Trinity University of Asia