TRACY-ANN GOODHALL

As bookkeeper, I am responsible for overseeing and reconciling hundreds of financial transactions. This is typically done with the assistance of various software systems.

• Data entry skills
• High attention to detail
• Proficiency in Microsoft Excel
• Produce work with a high level of accuracy
• Professionalism and organization skills
• Associates degree or at least one year of experience
• Knowledge of XERO, Quickbooks, Zoho, Fresh Books, or other applications

• Followed all relevant traffic laws and safety regulations.
• Achieved safe driving records by consistently following traffic rules and regulations.
• Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
• Utilized GPS and other navigation tools to plan routes and stay on schedule.
• Provided exceptional customer service, addressing concerns and resolving issues promptly.
• Delivered goods and products to customer on time and in excellent condition.
• Communicated with customers to provide delivery updates and confirm delivery locations.
• Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.
• Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
• Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.
• Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
• Navigated challenging weather conditions safely while maintaining on-time delivery performance rates.
• Demonstrated strong knowledge of geography and local roads for optimal route selection.
• Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
• Ensured timely deliveries by strictly following routes, using GPS navigation systems, and staying updated on road conditions.
• Maintained accurate delivery records, ensuring all packages were accounted for and delivered to the correct recipients.
• Coordinated efficient routes to avoid delays and optimize schedules.
• Maintained professional and friendly demeanor during deliveries to uphold company reputation.
• Obtained signatures from customers upon delivery of goods.
• Handled fragile materials carefully, resulting in minimal damage claims from customers during transit period.
• Increased productivity by assisting in loading/unloading vehicles when necessary, expediting the delivery process.
• Boosted company reputation through excellent driving record free from accidents or violations over an extended period of time.
• Enhanced vehicle longevity with regular maintenance checks and repairs as needed.
• Fostered culture of safety and compliance, leading by example and encouraging peers to follow suit.
• Reduced delivery times with careful planning and route optimization.
• Assisted in loading and unloading goods, ensuring they were securely fastened and undamaged upon arrival.
• Improved route efficiency, leading to reduction in average delivery times.
• Reduced incidents of late deliveries by implementing effective time-management strategies.
• Utilized advanced navigation tools and technology to enhance route planning and delivery accuracy.
• Provided exceptional service to clients, leading to increased repeat business and positive feedback.
• Ensured timely and safe delivery of goods to various locations, maintaining record of punctuality and minimal incidents.
• Improved fuel efficiency by implementing strategic driving routes and practices.
• Contributed to team meetings with feedback on route efficiencies and safety, driving continuous improvement.
• Drove safely in various weather and road conditions to avoid accidents.
• Enhanced customer satisfaction by providing courteous and efficient service during deliveries.

• Confirmed appointments, communicated with clients, and updated client records.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Responded to inquiries from callers seeking information.
• Resolved customer problems and complaints.
• Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
• Answered central telephone system and directed calls accordingly.
• Corresponded with clients through email, telephone, or postal mail.
• Handled cash transactions and maintained sales and payments records accurately.
• Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
• Provided clerical support to company employees by copying, faxing, and filing documents.
• Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
• Provided administrative support to staff members by handling correspondence, filing documents, and managing events supplies inventory.
• Managed multiple tasks and met time-sensitive deadlines.
• Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
• Handled sensitive information with discretion while maintaining strict confidentiality standards.
• Maintained confidentiality of information regarding clients and company.
• Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
• Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
• Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
• Planned up coming events
• Assisted with onboarding new clients and securing paperwork completion.
• Facilitated smooth communication channels by promptly forwarding messages to appropriate departments.
• Improved data privacy compliance with meticulous management of sensitive information.
• Enhanced front desk operations by efficiently managing incoming calls, ensuring prompt customer service.
• Enhanced accuracy of record-keeping with diligent maintenance of logs and records.
• Reduced waiting times for visitors by implementing more efficient check-in process.
• Contributed to team effectiveness by providing ad-hoc support to various departments during peak periods.
• Welcomed customers with friendly greeting, answered general questions or direct them in the right direction.
• Organized, maintained and updated information in computer databases.
• Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
• Operated multi-line telephone system to answer and direct high volume of calls.
• Routed incoming mail and messages to relevant personnel without delay.
• Collected type payments, processed transactions and updated relevant records.

As bookkeeper, I am responsible for overseeing and reconciling hundreds of financial transactions. This is typically done with the assistance of various software systems.

• Data entry skills
• High attention to detail
• Proficiency in Microsoft Excel
• Produce work with a high level of accuracy
• Professionalism and organization skills
• Associates degree or at least one year of experience
• Knowledge of XERO, Quickbooks, Zoho, Fresh Books, or other applications