TRACY ANDERSON
WHITEHORSE,YT
Summary
A dedicated and culturally attuned individual with knowledge of the traditions, social history, and economic conditions of Yukon First Nations. Well-versed in local health and social services programs and First Nation governments. Proficient in traditional Indigenous healing practices with modern care.Committed to learning from Elders and community practitioners to ensure culturally relevant support for individuals.
Possesses strong communication, and counselling abilities with a focus on developing and support programs that honour cultural values and traditions. Demonstrates a client-centered approach, using analytical and problem-solving skills to build consensus and address the diverse needs of First Nations communities. Known for self-direction in program delivery, continuous improvement, and flexible, well-considered decision-making.
Reliable, organized, and experienced in working effectively both independently and collaboratively in cross-cultural environments. Capable of supporting individuals through complex and traumatic situations with empathy, cultural sensitivity, and practical education ensuring a holistic approach to care and community support.
Overview
20
20
years of professional experience
Work History
Indigenous Student and Youth Engagement Consultant
Cultural Safety,Government of the Yukon
Whitehorse, Yukon
2023.02 - 2024.04
- Proactively identified stakeholders and completed the Stakeholder Template for Indigenous student and youth engagement initiatives.
- Developed targeted questions for Indigenous students and youth to guide engagement efforts.
- Completed the Public Engagement Planning Template to ensure structured and effective outreach.
- Drafted the project proposal for Indigenous student and youth engagement, outlining objectives and strategies.
- Conducted research, jurisdictional scans, and contributed to policy development focused on the effectiveness of student and youth attraction initiatives and related reports.
- Planned and coordinated Indigenous student and youth engagement activities to enhance participation and impact.
- Created and managed a detailed schedule for community travel to support engagement efforts.
- Developed and maintained strong working relationships with community support organizations to ensure successful program delivery.
- Coordinated planning and preparation for upcoming school fairs to promote engagement.
- Demonstrated the ability to work independently, managing tasks efficiently and meeting deadlines.
- Established and nurtured collaborative working relationships with community partners, government agencies, and internal departments to drive successful outcomes.
- Adapted to diverse learning environments, including remote and in-person settings.
- Set specific goals for projects to measure progress and evaluate end results.
Program Manager- Covid Social Supports
Health and Social Services,Government of the Yukon
Whitehorse, Yukon
2021.06 - 2023.02
- Manage the Self-Isolation Facilities Assistance Program ensuring effective support and resources for individuals in isolation.
- Provided guidance, support and leadership to the front-line staff in addressing complex client issues across a variety of challenging situations.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- One-on-one meetings with employees to review performance and priorities and provide feedback.
- Fostered a collaborative program environment and promoting teamwork.
- Delegated work to staff, setting priorities and goals.
- Managed employees on call
- Addressed and resolved complex client problems concerns related to Covid isolation during the pandemic.
- Collaborated directly with the Chief Medical Officer as a part of the during the Covid Pandemic as part of the Covid Response Unit Team supporting Public Health efforts during the pandemic.
- Coordinated self-isolation supports services across the Yukon ensuring timely and effective resources for impacted individuals.
- Led and managed medium to large-scale projects and initiatives response evolving Covid circumstances, including planning, establishing timelines, and executing activities and outcomes.
- Reviewed and approved operational plans submitted by businesses and events required to close under CEMA guidelines, ensuring compliance with new regulations.
- Established and maintained relationships with vendors and external partners, negotiating contracts to support the self-isolation program.
- Adapted quickly to rapidly changing emergency situations involving Covid isolation need in the Yukon communities.
- Supported hotel staff with navigating difficult or complex client issues, ensuring effective resolution and customer care.
- Acted as an Liaison between the self-isolation guests and the government agencies to ensure support.
- Provided psycho-social support to individuals in the self-isolation facilities, offering active listening, crisis intervention and emotional support.
- Liaised between self-isolation guests and various partners Yukon Hospital's, First Nation health, Yukon communities, Yukon Communicable Disease, Withdraw Management and Substance Abuse, Covid testing centre, Mental Health and Wellness, Community Nursing and other critical support agencies.
- Sourced and Coordinated vendors within communities to facilitate self-isolation supports.
- Maintained strong collaborative relationships within community support organizations and partners.
- Trained and mentored self-isolation facility assistance staff to ensure effective program delivery.
- Assessed and identified guests needs during their isolation period to ensure adequate care and support.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations regarding clients in the self-isolation facilities.
- Collaborated with First Nations to address self-isolation concerns and support their members effectively.
- Worked with the Public Health Agency of Canada (PHAC) to manage self-isolation needs for international travellers.
- Provided system navigation support to guests ensuring they had up to date information COVID-19 financial benefits, legal orders, self-isolation practices and responsibilities.
- Collaborated with community partners to evaluate and refine services delivery, ensuring effective response to emerging needs.
- Provided daily reports to Yukon Communicable Disease regarding self-isolation progress.
- Recruited and trained new employees to meet job requirements.
- Worked closely with Human Resources to facilitate rapid hiring in response to emergencies within the program.
- Supported Community Nursing in addressing complex self-isolation issues within Yukon Rural Communities.
- Managed and processed invoices related self-isolation services.
- Reviewed completed work to verify consistency and quality.
- Prepared and submitted monthly reports to Public Health Canada on the status and operations of Self-isolation.
- Assisted the rapid response team with critical support in community outreach and operations.
- Fostered collaborative working relationships with community partners, other governments, and internal departments to ensure effective support for self-isolation.
- Registered and screened individuals into the self-isolation program ensuring proper intake and coordination of services.
- Collaborated with stakeholders to assess and address the emergency health and supports needs of a diverse populations impacted by Covid.
- Work within the Incident Command System (ICS) structure to ensure organized response.
- Proactively managed contracts for self-isolation facilities to ensure seamless operations.
- Collaborated with the Yukon University Canadian Border Control to support international students' isolation needs
- Coordinated with Public Health Canada to track and support international travellers.
- Assisted in the development self-isolation intake forms, access forms and approval letters for screening protocols for our Self- isolation Facilities.
- Completion of the federal report for the Yukon Government 2022- 2023 safe, voluntary isolation sites.
- Led the successful closure of the self-isolation program, ensuring all processes were completed efficiently and in compliance with regulations.
Environmental Services Coordinator
Continuing Care, Health and Social Services,Government of the Yukon
Whitehorse, Yukon
2021.01 - 2021.06
- Provided leadership, supervision, and guidance to domestic aide staff, ensuring effective team performance and development.
- Performed periodic audits of safety protocols related to hazardous materials handling.
- Managed budgets associated with implementing new environmental policies or procedures.
- Completed routine maintenance checks, notifying management of needed repairs.
- Mowed or trimmed lawns or shrubbery using mowers or hand or power trimmers.
- Researched new technologies that could be used to increase efficiency of environmental processes.
- Provided guidance on best practices for minimizing environmental impact of operations.
- Maintained a safe and clean environment for residents, staff, and volunteers, adhering to safety and hygiene standards.
- Conducted regular staff meetings to review operational information, discuss work unit plans, reassess goals, and update safety, infection control measures, and procedures.
- Reviewed and updated job descriptions to align with organizational needs and standards.
- Managed a quality control program to ensure effective infection control mechanisms were in place.
- Implemented and maintained an inventory system for laundry/linen, equipment, and housekeeping supplies to ensure adequate stock levels.
- Researched and evaluated new laundry and housekeeping supplies, chemicals, equipment, and techniques to improve operational efficiency.
- Monitored, maintained, and assessed the need for repairs or replacements of laundry and housekeeping equipment, researching cost-effective options.
- Compiled monthly statistics and reports for management review and decision-making.
- Collaborated with procurement and material management to maintain optimal inventory levels and order necessary supplies.
- Stayed informed of best practices in infection control to ensure compliance with industry standards.
- Liaised with Human Resources to coordinate staffing needs and ensure smooth operations.
- Regularly met with management staff to align on operational priorities and goals.
- Delivered staff training programs to ensure competency and adherence to operational standards.
- Updated and managed staff schedules to ensure adequate coverage and operational efficiency.
- Directed the safe disposal of hazardous materials and provided on-site support for related procedures.
- Assisted with the performance of monthly clean audits to monitor and maintain cleanliness standards.
- Developed personalized performance plans with staff to foster professional growth and accountability.
- Participated as a member of the Chemical and Medical Device Review Committee to evaluate safety and compliance standards.
- Collaborated closely with the infection control nurse to address and manage infection control procedures.
- Worked directly with HR and Disability Management to create a safe and supportive work environment for staff returning from injury.
- Assisted HR in the recruitment and hiring of new domestic aides to ensure staffing needs were met.
Emergency Support Services Lead
Health and Social Services, Government of the Yukon
Whitehorse, Yukon
2020.03 - 2021.01
- Supervised the COVID Response Unit in Whitehorse, Yukon, ensuring efficient and effective operations.
- Monitored the emergency support services phone line related to self-isolation, providing timely assistance.
- Screened and registered individuals into the self-isolation facility, ensuring proper eligibility and compliance.
- Offered psychosocial support to isolation guests through active listening, crisis intervention, and emotional support.
- Conducted regular assessments of isolation guests’ needs to ensure appropriate care and support.
- Connected guests with relevant community services, including mental wellness, substance abuse support, income assistance, and adult protection services.
- Assisted with discharge planning for guests, ensuring a smooth transition out of the self-isolation facility.• Provided system navigation for guests on COVID-19-related financial benefits, legal orders, and safe self-isolation practices.
- Acted as a key liaison between self-isolation guests and partner organizations supporting safe isolation practices
- Stayed informed and up to date on evolving COVID-19 guidelines and communicated relevant updates to the team.
- Maintained and updated the self-isolation log daily, ensuring accurate records of guest information.
- Submitted daily reports to Yukon Communicable Disease, providing key data on isolation facility operations.
- Collaborated with Canadian Border Control to monitor the self-isolation requirements for international travelers returning to Canada.
- Provided support to other Yukon Government departments regarding self-isolation needs and concerns.
- Adapted to rapidly changing emergency community needs related to COVID-19 isolation protocols.
- Operated within the Health Emergency Operations Centre, following the Incident Command System (ICS) structure for efficient coordination.
- Supported hospitals with complex isolation-related issues, ensuring proper protocols were followed.
- Acted as a liaison between the hotel staff and guests in self-isolation facilities to ensure safety and comfort.
- Collaborated with First Nations health departments to address and support self-isolation needs within Indigenous communities.
- Educated and provided guidance to Individuals isolating in their homes, ensuring adherence to isolation protocols.
- Assisted with the COVID testing centre’s isolation support needs, contributing to a seamless workflow.
- Worked closely with COVID enforcement to ensure compliance and community safety during isolation periods.
- Monitored and responded to emails related to self-isolation queries, providing prompt assistance.
- Generated and edited operational plans to ensure alignment with evolving COVID-19 policies and procedures.• Reviewed and approved RADT/CEMA plans, ensuring all operational requirements were met.
- Acted as a liaison between various departments and services to resolve issues as they arose.
- Coordinated with border patrol and enforcement to ensure smooth operations and compliance with COVID-19 regulations.
- Answered calls related to COVID-19 and self-isolation, providing information and support as needed.
- Conducted daily symptom checks at the High Country Inn to monitor guests’ health during isolation.
- Provided ESS (Emergency Social Services) support when needed, ensuring guests’ wellbeing.
- Compiled and delivered daily numbers reports to Ministers.
- Maintained accurate records and documented client data.
- Greeted clients in a friendly manner and ensured they received timely assistance with their inquiries or needs.
- Answered telephones promptly and responded to requests in a courteous manner.
- Recognized by management for providing exceptional client care.
- Completed day-to-day duties accurately and efficiently.
- Approached clients and engaged in conversation through use of effective interpersonal and people skills.
Administrative Assistant,Continuing Care
Health and Social Services,Government of the Yukon
Whitehorse, Yukon
2018.06 - 2020.11
- Collaborated professionally within a Transdisciplinary team providing support to Nursing staff, Management, First Nation Liaisons, Support Services, Home care, Administrative staff and healthcare providers working together to enhance residents care and quality of life.
- Demonstrated a strong work ethic through adaptability and flexibility in the completion of job.
- Ensured the accuracy of records.
- Developed proficiency in Outlook for scheduling meeting, managing availability and other related tasks.
- Preformed receptionist duties including answering and coordinating phone calls for staff and residents, greeting the public, issuing fobs for unit access and addressing inquiries or re-directing individuals as needed.
- Acted as a liaison between residents, visitors, community members and facility staff.
- Assisted residents with activities promoting daily living, independence, choice, individual freedom, and meaningful quality of life, such as managing finances, arranging transportation and scheduling appointment's on their behalf.
- Collaborated with Social Workers and First Nation liaisons, to discuss budgets and secure financial support from Power of Attorney, Public Guardians and Trustees, Social Services.
- Managed payments of residents individual bills
- Applied a resident- centred approach to costumer service.
- Provided emotional support to resident and families during admission and discharge processes.
- Contributed to the financial operations of the facility.
- Managed daily transactions in continuing Care computer system this including residents trust accounts, rent payments, reimbursements.
- Processed rent payments, trust fund transactions, monthly accounts receivable billing, prepared invoices, and issued receipts
- Posted cash receipts to the general ledger and handled pending transactions in the computer system.
- Managed petty cash by depositing cheques at the bank and distributing funds to the volunteers and staff as needed.
- Collaborated with the Finance Assistants to exchange and review information about financial processes including cash handling, coding and problem-solving.
- Demonstrated the ability to manage stress-related situations and critical deadlines.
- Oversaw the weekly Meals on Wheels program, updating client files, prepared invoices and maintained monthly statistics.
- Assisted new employees with administrative orientation, including job training, staff introductions, ordering name tags and providing a complete tour of the facility.
- Managed the admissions of the community day program clients, maintained client trust accounts, prepared and mailed monthly invoices and processed payments.
- Handled incoming and outgoing correspondence, including email, mail, and package deliveries, ensuring timely distribution.
- Managed office supplies inventory and placed orders when necessary.
- Entered data into spreadsheets using Microsoft Excel.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
- Updated contact lists regularly when changes occur in employee status or contact information.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Responded to customer issues to provide immediate resolution and improve retention.
- Maintained updated knowledge through continuing education and training.
- Completed day-to-day duties accurately and efficiently.
Domestic Aide
Government of, Yukon, Thompson Centre
Whitehorse, Yukon
2004.01 - 2018.04
- Collaborated effectively as part of a team to ensure residents received compassionate, high-quality care, maintaining a homelike atmosphere through services such as counseling, personal care, meal preparation, and providing support during staff shortages.
- Worked closely with nursing staff to provide palliative care with dignity and compassion, assisting with tasks such as repositioning, bed baths, mouth care, changing bedding, and offering emotional support to both residents and their families.
- Demonstrated excellent time management skills while managing multiple tasks and frequent interruptions.
- Gained experience in training and leading staff, fostering a collaborative and efficient work environment.
- Utilized strong problem-solving skills to address challenges effectively and ensure smooth operations.
- Maintained a clean and safe environment by performing daily housekeeping duties, including infection control practices, mopping, cleaning bathrooms, dusting, vacuuming, trash removal, window washing, and restocking supplies, all while preserving a comfortable, homelike atmosphere.
- Efficiently handled residents’ laundry, sorting, weighing, washing, folding, and delivering items to the appropriate rooms with respect for personal belongings.
- Communicated clearly and professionally with staff, residents, families, and visitors, attending meetings, addressing inquiries, and redirecting concerns to the appropriate staff.
- Managed the ordering of housekeeping supplies from Central Stores to ensure stock levels were maintained.Assisted with meal services by setting tables, delivering meals, helping residents with eating as needed, engaging in conversation, and cleaning tables and floors afterward.
- Provided emotional support to residents with dementia by maintaining a safe environment and offering comfort, while also giving family members much-needed breaks, ensuring dignity and respect were upheld.
- Contributed to resident care conferences as part of a transdisciplinary team, collaborating on care plans.
- Led a large-scale facility cleaning effort in response to a C. difficile outbreak, working with nursing staff to contain the virus, ensuring residents’ safety, and educating them on infection control procedures.
- Assisted with palliative care for First Nation Elders, supporting their cultural traditions, maintaining dignity, and providing compassionate care to both residents and their families.
- Provided ongoing emotional support to residents and families, ensuring their well-being and comfort.
- Demonstrated flexibility and sound judgment while adapting to the dynamic environment of a continuing care facility.
- Attended daily morning tailgate meetings with managers, nursing staff, therapy teams, kitchen helpers, and domestic aides to ensure coordinated care and effective communication.
- Possessed a strong understanding of First Nations culture, history, and traditions, providing culturally respectful care.
- Assisted residents with transportation to medical and dental appointments, utilizing the facility’s car.
- Supported residents with dementia or other cognitive impairments by helping to calm and redirect those who were confused or escalated.
- Provided staff education and leadership regarding infection control practices to ensure a safe working environment.
- Addressed workplace conflicts in a professional and safe manner by engaging in open communication, listening to concerns, and reaching mutually agreeable solutions.
- Demonstrated adaptability and flexibility in response to changing resident needs and facility demands.
- Attended staff meetings and professional development sessions.
Education
Verbal De-escalation in the workplace, Yukon Government, Whitehorse Yukon. -
01.2022
Violence Threat Risk Assessment Level 1, Yukon Government, Whitehorse Yukon. -
01.2022
Emergency Support Services 200, Yukon Government, Whitehorse Yukon -
01.2022
Emergency Support Services 100, Yukon Government, Whitehorse Yukon. -
01.2022
ICS 200, Certificate, Yukon Government, Whitehorse Yukon. -
01.2022
Cleanlearning for Managers and Supervisors, Yukon Government -
01.2022
Clean Learning for Supervisors and Managers -
01.2021
Mental Health Training -
01.2021
What’s -
01.2021
HSS Mentorship Circle Program, Yukon Government, Whitehorse Yukon -
01.2021
Inspirational Leadership Skills: Practical Motivational Leadership, Project -
01.2020
of Indigenous peoples, Certificate, Cancer Care Ontario. -
01.2020
Conflict Resolution Foundation, Certificate -
Project Management Institute
01.2020
Leading with Kindness and Strength, Certificate -
Project Management Institute
01.2020
Leading in Uncertain Times -
Project Management Institute
01.2020
Leading in Crisis -
Project Management Institute
01.2020
Leadership Foundations -
Project Management Institute
01.2020
Crisis Communication -
Project Management Institute
01.2020
Communicating with Empathy -
Project Management Institute
01.2020
Conflict Resolution Foundations -
Project Management Institute
01.2020
Indigenous Canada, Certificate -
University of Alberta
01.2019
Leading with a Vision, Certificate -
Project Management Institute
01.2019
Women in leadership, Certificate -
Project Management Institute
01.2019
Managing Conflict, Certificate, Coaching Canada. -
01.2019
WHMIS 2015, Certificate, Yukon Government, Whitehorse Yukon. -
01.2018
ICS 100, Certificate, Yukon Government, Whitehorse Yukon. -
01.2018
Trauma- Informed Care, Certificate, Yukon Government, Whitehorse Yukon. -
01.2018
Critical Thinking, Yukon Government, Whitehorse Yukon. -
01.2018
Outlook 2016, Certificate -
Yukon College
01.2017
Microsoft Word 2010, Certificate -
Yukon College
01.2016
Excel 2010, Certificate -
Yukon College
01.2016
Talk Matters, Yukon Government, Whitehorse -
01.2012
Skills
- Organized
- Self-motivated
- Effective communication skills
- Strong team player
- Leadership skills
- Critical thinking skills
- Conflict resolution
- Strong work ethic
- Program management
- Multitasking skills
- Positive and friendly
- Problem-solving Skills
- Independent worker
- Quick learner
- Adaptable
- Active Listener
- Time management
- Empathic
- Collaboration skills
- Decision-making skills
- Team development
- Ethical awareness
- Team support
Additional Information
- Awards , Deputy Ministers Certificate of Appreciation 2014, For the work ethic and caring approach, demonstrating values of excellence in client services and respect for human dignity. Supporting the facility residents in maintaining their dignity and self-esteem, serving as an ambassador for quality care. Health and Social Services. Deputy Ministers Certificate of Appreciation 2022, “In recognition for her positive team building, building collaboration between program\departments, behaviour that goes above and beyond her role to provide exceptional care/services to Yukoners during Covid-19. Tracy’s tireless, Compassion, and exemplary work to ensure vulnerable Yukoners have had the support and space they need to self-isolate is proof of her going above and beyond, and she is a great asset to her team and to the public service at large. Health and Social Services”. Premiers Award of Excellence and Innovation 2022, Self-Isolation Covid response team. Recognizing outstanding service and accomplishments during the Covid pandemic. Outstanding Achievement.
Timeline
Indigenous Student and Youth Engagement Consultant
Cultural Safety,Government of the Yukon
2023.02 - 2024.04
Program Manager- Covid Social Supports
Health and Social Services,Government of the Yukon
2021.06 - 2023.02
Environmental Services Coordinator
Continuing Care, Health and Social Services,Government of the Yukon
2021.01 - 2021.06
Emergency Support Services Lead
Health and Social Services, Government of the Yukon
2020.03 - 2021.01
Administrative Assistant,Continuing Care
Health and Social Services,Government of the Yukon
2018.06 - 2020.11
Domestic Aide
Government of, Yukon, Thompson Centre
2004.01 - 2018.04
Verbal De-escalation in the workplace, Yukon Government, Whitehorse Yukon. -
Violence Threat Risk Assessment Level 1, Yukon Government, Whitehorse Yukon. -
Emergency Support Services 200, Yukon Government, Whitehorse Yukon -
Emergency Support Services 100, Yukon Government, Whitehorse Yukon. -
ICS 200, Certificate, Yukon Government, Whitehorse Yukon. -
Cleanlearning for Managers and Supervisors, Yukon Government -
Clean Learning for Supervisors and Managers -
Mental Health Training -
What’s -
HSS Mentorship Circle Program, Yukon Government, Whitehorse Yukon -
Inspirational Leadership Skills: Practical Motivational Leadership, Project -
of Indigenous peoples, Certificate, Cancer Care Ontario. -
Conflict Resolution Foundation, Certificate -
Project Management Institute
Leading with Kindness and Strength, Certificate -
Project Management Institute
Leading in Uncertain Times -
Project Management Institute
Leading in Crisis -
Project Management Institute
Leadership Foundations -
Project Management Institute
Crisis Communication -
Project Management Institute
Communicating with Empathy -
Project Management Institute
Conflict Resolution Foundations -
Project Management Institute
Indigenous Canada, Certificate -
University of Alberta
Leading with a Vision, Certificate -
Project Management Institute
Women in leadership, Certificate -
Project Management Institute
Managing Conflict, Certificate, Coaching Canada. -
WHMIS 2015, Certificate, Yukon Government, Whitehorse Yukon. -
ICS 100, Certificate, Yukon Government, Whitehorse Yukon. -
Trauma- Informed Care, Certificate, Yukon Government, Whitehorse Yukon. -
Critical Thinking, Yukon Government, Whitehorse Yukon. -
Outlook 2016, Certificate -
Yukon College
Microsoft Word 2010, Certificate -
Yukon College
Excel 2010, Certificate -
Yukon College