TRACIE SOALA CHARLES
Calgary,AB
Summary
I am a committed customer care representative with Over 7years experience in the public sector. My goal is to apply my expertise and abilities in relating with customers to satisfy their needs and bring solutions to their problems. I consistently seek to apply my organizational skills in adding value to individuals, institutions and government or wherever I find myself.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
Selfie Station Abuja
12.2021 - 05.2022
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Home Support Worker
BOMA EZEGWOGWO
09.2020 - 10.2021
- Developed tru.
- Enhanced client comfort by providing personal care services such as bathing, grooming, and dressing.
- Ensured client safety by identifying potential hazards in the home environment and implementing appropriate inte
Retail Sales Manager
PAYGREENS SALES LIMITED
02.2019 - 09.2020
- Boosted sales performance by implementing effective visual merchandising and store layouts.
- Trained new sales associates on company policies, selling techniques, and customer service best practices to maximize their potential.
- Addressed customer complaints professionally and efficiently, resulting in satisfied customers who continued to patronize the store.
- Developed strong customer relationships through attentive service and expert product knowledge, resulting in repeat business.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Retail Sales Manager
AA ENTERPRISE
02.2015 - 12.2018
- Facilitated high volumes of cash, credit, and gift card transactions, verifying cash drawer balance at end of each shift.
- Boosted sales performance by implementing effective visual merchandising and store layouts.
- Trained new sales associates on company policies, selling techniques, and customer service best practices to maximize their potential.
- Maintained company's visual merchandise standards through general housekeeping and planograms.
- Addressed customer complaints professionally and efficiently, resulting in satisfied customers who continued to patronize the store.
- Developed strong customer relationships through attentive service and expert product knowledge, resulting in repeat business.
Customer Care Representative
Itex Furniture Company
01.2012 - 01.2014
- Responding to customers enquiries and giving information about our products and services
- Responded to customer needs through competent customer service and prompt problem-solving.
- Maintained a high level of product knowledge to provide accurate information and support to customers.
- Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
- Logged call information and solutions provided into internal database.
- Contributed to team success, consistently achieving call center performance metrics.
- Conducted follow-up calls to ensure complete resolution of customer concerns and verify satisfaction levels.
Customer Care Representative
Zenith Bank PLC
01.2010 - 07.2011
- Handle customer complaints by providing appropriate solutions and alternatives within time limits; follow up to ensure resolution
- Resolve complaints by enquiring about the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
- Respond to customer inquiries by understanding inquiry; reviewing previous inquiries and responses; gathering and researching information; assembling and forwarding information; verifying customer's understanding of information and answer
Education
Introduction to French -
Institut français du Nigeria
01.2009
Bsc - Sociology
University of portharcourt
01.2007
Skills
- Strong leadership skills
- Excellent customer relationship
- Good oral and written communication skills
- Good interpersonal and negotiation skills
- Ability to work independently and as part of a team
- Persuasive and motivating customer service skills
- Basic French apprehension
- Basic Ms office skills
- Strong social relationships
Timeline
Customer Service Representative
Selfie Station Abuja
12.2021 - 05.2022
Home Support Worker
BOMA EZEGWOGWO
09.2020 - 10.2021
Retail Sales Manager
PAYGREENS SALES LIMITED
02.2019 - 09.2020
Retail Sales Manager
AA ENTERPRISE
02.2015 - 12.2018
Customer Care Representative
Itex Furniture Company
01.2012 - 01.2014
Customer Care Representative
Zenith Bank PLC
01.2010 - 07.2011
Bsc - Sociology
University of portharcourt
Introduction to French -
Institut français du Nigeria
Similar Profiles
Isah Abdullahi KubaIsah Abdullahi Kuba
Perioperative Registered Nurse at University of Abuja Teaching Hospital Gwagwalada, AbujaPerioperative Registered Nurse at University of Abuja Teaching Hospital Gwagwalada, Abuja
Melissa WhiteMelissa White
Practice Manager/Medical Assistant/Receptionist Administrator at Selfie AestheticPractice Manager/Medical Assistant/Receptionist Administrator at Selfie Aesthetic
Lexi TsatarosLexi Tsataros
Associate at Selfie Wrld JaxAssociate at Selfie Wrld Jax