Tracie Matthews
Santa Clara
Summary
Highly organized and motivated Account Executive with demonstrated track record of building relationships with clients, developing successful sales campaigns, and managing teams of account managers. Skilled in financial analysis, customer service and problem-solving. Experienced in coordinating activities with various departments to achieve strategic objectives.
Overview
34
34
years of professional experience
Work History
Account Executive
Blaisdell's Business Products
08.2020 - 04.2024
- Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
- Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
- Established long-lasting relationships with key decision-makers within client organizations, solidifying the company''s reputation as a trusted partner in their respective industries.
Territory Account Manager
Staples
03.1999 - 06.2020
- Manage sales and retention for an 8 million dollar book of business
- Worked with category specialists to implement and grow business within accounts.
- Developed and implemented strategic sales plans to achieve and exceed territory revenue targets
- Developed and presented talks on available products and services that could meet current business needs.
- Organized regular meetings with existing clients to address their needs and identify upselling opportunities.
Customer Service Supervisor
Corporate Express
03.1997 - 03.1999
- Led a team of 60 customer service representatives, providing training, support, and guidance to ensure exceptional customer service delivery
- Conducted performance evaluations and provided constructive feedback to team members, leading to improved performance and job satisfaction
- Demonstrated exceptional problem-solving abilities in navigating challenging customer scenarios and finding solutions that met their needs as well as aligned with company policies.
Customer Service Representative
Redwood Office Products
03.1990 - 02.1995
- Provided exceptional customer service by promptly responding to inquiries and resolving issues to ensure customer satisfaction
- Successfully handled a high volume of incoming calls and emails in a fast-paced environment
Education
High School Diploma -
Fremont High School
Sunnyvale, CASkills
- Client account management
- Strengthening client connections
- Pipeline management
- Targeted sales strategies
- New business opportunities
- Service excellence
- Teamwork and collaboration
- Proficient in CRM software
Timeline
Account Executive
Blaisdell's Business Products
08.2020 - 04.2024
Territory Account Manager
Staples
03.1999 - 06.2020
Customer Service Supervisor
Corporate Express
03.1997 - 03.1999
Customer Service Representative
Redwood Office Products
03.1990 - 02.1995
High School Diploma -
Fremont High School
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