Tracie L. Solis
El Cajon,CA
Summary
Appreciate the consideration.
I am a positive, professional administrative specialist with substantial experience in managing office functions and supporting team productivity. Being quickly adapted to new programs, I also bring years of knowledge in the basic skills of office standards (filing, data-entry, faxing, copying, phones, etc). I am effective at handling correspondence, and ensuring smooth office operations.
Overview
12
12
years of professional experience
Work History
Office Administrator
Visiting Angels
07.2021 - 04.2023
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Developed comprehensive database for tracking employee training and certifications, contributing to compliance with industry standards.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Followed up on email inquiries and interests of employment.
- Aided in employee onboarding through training new hires on office procedures, software applications, and company policies.
- Maintained electronic and paper filing systems for easy retrieval of information.
Communication Representative
Sharp Reese-Stealy
10.2020 - 07.2021
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Scheduled in-person and tele-health appointments for patients.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Actively listened to patients, handled concerns quickly and escalated major issues to supervisor.
- Relayed up to date Covid information as it came through.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
VIP Front Desk Associate
Harrahs Casino And Resort
09.2017 - 10.2018
- Check in/out of VIP guests, assign rooms, verify constant room availability /inventory, issue promotional items, maintain register, Coordinate travel arrangements, dining/event reservations
- Resolved guest issues effectively, ensuring a positive customer experience.
- Developed strong rapport with returning guests through attentive service and personalized interactions.
- Collected room deposits, fees, and payments.
- Collaborated with housekeeping staff to ensure seamless room transitions and availability.
Office Administrator/Escrow Assistant
ROC Title
09.2015 - 06.2017
- Obtained documents such as proof of insurance and HOA statements.
- Developed strong relationships with clients through excellent customer service, fostering trust and loyalty.
- Supported team members in managing their workload, contributing to a more productive work environment.
- Maintained organized files for easy access, increasing team efficiency during transaction reviews.
- Assisted in event planning efforts for company gatherings, conferences, or workshops to enhance employee engagement and networking opportunities.
- Improved workplace efficiency with the regular maintenance of office equipment and proactive troubleshooting of technical issues.
- Oversaw inventory management, ensuring office supplies were adequately stocked without overordering.
VIP Services Representative
Stratosphere Casino, Hotel & Tower
01.2014 - 09.2015
- Maintained detailed records of VIP guest preferences to personalize their experience during future visits.
- Streamlined reservation processes for improved efficiency, resulting in increased bookings and revenue.
- Coordinated with various departments to ensure seamless execution of special events and promotions targeted at VIP clientele.
- Enhanced customer satisfaction by promptly addressing and resolving VIP guest concerns and inquiries.
- Facilitated communication between VIP guests and hotel management to ensure all needs were met during their stay.
Account Specialist
Zions Bancorp
10.2012 - 11.2013
- Achieved high levels of client satisfaction through timely resolution of billing disputes or other account-related concerns.
- Verifying personal account holder information to adhere to confidentiality guidelines.
- Set up new customer accounts and updated existing profiles with latest information.
- Reviewed account activity to assess financial status and evaluate discrepancies.
- Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
VIP Concierge
Cosmopolitan of Las Vegas
06.2011 - 10.2012
- Ensured confidentiality of sensitive information while maintaining strict adherence to privacy policies set forth by the company or clients themselves.
- Coordinated complex travel arrangements, including itineraries, accommodations, transportation, and special requests.
- Handled multiple client accounts simultaneously while prioritizing urgent tasks to meet deadlines effectively
- Developed a strong network of contacts within the hospitality industry to ensure swift resolution of any issues or concerns that may arise during clients'' stays.
- Established strong relationships with local businesses and vendors, securing exclusive deals and discounts for VIP clients.
- Provided expert advice on local attractions, dining options, and entertainment opportunities in order to create memorable experiences for VIP guests.
Education
Associate of Science - Paralegal Studies
Salt Lake Community
Sandy, UTSkills
- Meeting planning
- Administrative support
- Database entry
- Office management
Office administration
- File organization, document scanning
- Telephone reception
- Inbound phone call handling
- Human resources
Timeline
Office Administrator
Visiting Angels
07.2021 - 04.2023
Communication Representative
Sharp Reese-Stealy
10.2020 - 07.2021
VIP Front Desk Associate
Harrahs Casino And Resort
09.2017 - 10.2018
Office Administrator/Escrow Assistant
ROC Title
09.2015 - 06.2017
VIP Services Representative
Stratosphere Casino, Hotel & Tower
01.2014 - 09.2015
Account Specialist
Zions Bancorp
10.2012 - 11.2013
VIP Concierge
Cosmopolitan of Las Vegas
06.2011 - 10.2012
Associate of Science - Paralegal Studies
Salt Lake Community
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