Tracie Dawson
Arthur
Summary
Dynamic Service and Parts Manager with a proven track record at ASE Equipment, enhancing operational efficiency and customer satisfaction. Expert in warranty administration and adept at fostering strong client relationships. Successfully reduced repair turnaround time while supervising a skilled team, ensuring high-quality service and compliance with health and safety standards.
Also proficient in the equipment rental world.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
10
10
years of professional experience
Work History
Service and Parts Manager
ASE Equipment
08.2020 - Current
- Optimized scheduling procedures to maximize productivity while minimizing overtime expenses.
- Increased customer satisfaction by implementing efficient service and parts management strategies.
- Oversaw facility upkeep to create a clean, safe workspace that met regulatory compliance standards.
- Managed warranty claims efficiently, ensuring timely reimbursement from manufacturers.
- Established effective communication channels with customers, enhancing their service experience and promoting repeat business.
- Reduced turnaround time on repairs by optimizing workflow processes within the service department.
- Supervised a team of technicians, fostering a positive work environment and high-quality service standards.
- Achieved consistently high customer satisfaction ratings by maintaining strict quality control measures across all operations.
- Collaborated with suppliers to negotiate lower costs, resulting in increased profit margins.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Service Writer
Precision Outdoor Power Eqpt
03.2016 - 07.2020
- Increased repeat business with exceptional customer service skills and follow-up calls to ensure satisfaction.
- Reduced wait times for customers by effectively managing appointment schedules and coordinating with technicians.
- Improved customer satisfaction by providing timely and accurate service estimates.
- Addressed customer concerns promptly and professionally, fostering trust and loyalty among clientele.
- Logged work orders and change orders into [Software] database to track job status.
Education
High School Diploma -
Brampton Centennial Secondary School
Brampton, ON06-1981
Skills
- Parts ordering
- Operational efficiency
- Labor management
- Health and safety compliance
- Service scheduling
- Sales support
- Facility maintenance
- Warranty administration
- Customer service
- Forklift operation
- Operations management
- Invoice processing
- Staff training
- Adaptability and flexibility
Languages
English
Timeline
Service and Parts Manager
ASE Equipment
08.2020 - Current
Service Writer
Precision Outdoor Power Eqpt
03.2016 - 07.2020
High School Diploma -
Brampton Centennial Secondary School