Tracie Charles
Calgary,AB
Summary
Entry-level UX Designer with a strong foundation in user-centered design, usability principles, and interface design. Skilled in translating user needs into wireframes, prototypes, and intuitive digital experiences using Figma. Passionate about research-driven design, collaboration, and continuous learning in fast-paced product environments.
Overview
14
14
years of professional experience
Work History
UX Designer
Self Employed Services
Canada
12.2025 - Current
- Assist in conducting user research (interviews, surveys, usability testing)
- Create wireframes, user flows, and low- to mid-fidelity prototypes
- Translate user needs and business goals into simple design solutions
- Collaborate with product managers and developers throughout the design process
- Participate in design reviews and incorporate feedback
- Help maintain and apply design systems and style guides
- Improve usability based on user feedback and testing results
Customer Service Representative
Selfie Station Abuja
Abuja
12.2021 - 08.2023
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Retail Sales Manager
Paygreens Sales
Nigeria
02.2019 - 09.2020
- Boosted sales performance by implementing effective visual merchandising and store layouts.
- Developed strong customer relationships through attentive service and expert product knowledge, resulting in repeat business.
- Trained new sales associates on company policies, selling techniques, and customer service best practices to maximize their potential.
- Managed inventory effectively to minimize stock shortages and ensure optimal levels of merchandise for maximum sales.
- Analyzed sales data and trends to identify areas for improvement in both individual and team performance, leading to increased revenue.
- Implemented targeted marketing campaigns that drove traffic into the store, increasing overall footfall and conversion rates.
- Collaborated with other department managers to create a cohesive in-store experience that maximized cross-selling opportunities between departments.
- Addressed customer complaints professionally and efficiently, resulting in satisfied customers who continued to patronize the store.
- Conducted regular staff meetings to discuss goals, progress toward targets, and areas needing improvement or focus for the entire team.
- Provided ongoing coaching and feedback to sales associates, fostering an environment conducive to learning and professional growth.
- Coordinated special events within the store such as product launches or promotional activities that generated excitement among customers.
Retail Sales Manager
AA Supermarket
Nigeria
02.2015 - 12.2018
- A. Overseeing inventory by working closely with vendors.
- B. Creating protocols to protect the store, including theft management.
- C. Adhering to health and safety protocols and policies.
- D. Constructing a schedule for employees and manage their time off, sick leave, and time trackinG.
- E. Developing holiday promotions to drive traffic to the store.
- F. Managing financials, including bank drop-offs, for the entire storE.
- G. Deal with complaints from customers to maintain the store’s reputation.
Sales Representative Team Leader
Itex Furniture Company
Nigeria
01.2012 - 01.2014
- Making product suggestions according to the wants and needs of
- Customers
- Locating prospective Customers, generating them into leads, and
- Eventually converting them to Customers
- Meeting or exceeding weekly, monthly, and quarterly sales quotas
- Using strong research skills and deep product or industry knowledge
- To answer any questions about the product
- Preparing and submitting weekly sales or inventory reports to
- Management
- Keeping contact lists and following up with current Customers to
- Continue building relationships
Education
Bsc - Sociology
University of Portharcourt
Nigeria07.2007
Skills
- User Research & Usability Testing
Wireframing & Prototyping
User Flows & Journey Mapping
Information Architecture
Accessibility Basics (WCAG Awareness) - Data Entry
- Data Collection
- Customer Relations
- Customer Service
- Sales Closing
- Product Sales
- Computer Proficiency
- Delivery Scheduling
- Customer Relationship Management (CRM)
- Sales Expertise
- Call Center Operations
- Retail Store Support
Languages
English
Professional Working
Timeline
UX Designer
Self Employed Services
12.2025 - Current
Customer Service Representative
Selfie Station Abuja
12.2021 - 08.2023
Retail Sales Manager
Paygreens Sales
02.2019 - 09.2020
Retail Sales Manager
AA Supermarket
02.2015 - 12.2018
Sales Representative Team Leader
Itex Furniture Company
01.2012 - 01.2014
Bsc - Sociology
University of Portharcourt