Tracie Boone
Sault Ste. Marie,ON
Summary
Customer-oriented Server with experience in the Hospitality industry. Excellent interpersonal communication skills with focus on guest satisfaction when interacting with patrons. I am Licensed for preparation and sale of alcoholic beverages, and liquor laws. I am Motivated with experience serving customers in busy, fine dining restaurants. I was Recognized for significantly increasing guest check averages by promoting appetizers, specialty items. I am Collaborative, thoughtful team player offering my help to fellow workers
- I have experience working both FOH and BOH. Focused and hardworking , knowledgeable in food safety and sanitation guidelines. Commended for having solid attendance record and delivering exceptional customer service.
- Versatile with exceptional communication and multi-tasking ability. Proven success providing high-quality customer service in fast-paced, high-stress environments. Generate thoughtful recommendations and accommodate dietary restrictions.
- I am dedicated to providing elevated service and providing unforgettable guest experiences. offering experience providing service. Detailed organizer of service operations with versatility in stressful circumstances.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Business Owner
Kris's Kitchen
Simcoe, ON
05.2018 - 02.2020
- Participated in dining room sidework such as refilling condiment bottles, preparing menus and arranging silverware packages.
- Performed dining room sanitation tasks such as spill cleanup, table sterilization and removal of apparent waste or refuse.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Completed credit payments via card processing systems.
- Operated POS systems to cash out customer checks and complete order transactions.
- Bussed and reset tables to keep dining room and work areas clean.
Kitchen Worker / Baker /Assistant Manager
Tim Hortons
Simcoe, ON
08.2012 - 03.2019
- Decreased food expenses by using standards for portion size and reducing waste.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Inspected equipment, refrigerators and warming lamps to check compliance with safe operating levels.
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
- Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
Server
The Barrel Restaurant
Simcoe, ON
03.2007 - 12.2012
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Checked identification for minimum age for sale of alcoholic beverages.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Education
Associate of Applied Science - Law And Justice
Niagara College
Welland, ONBachelor of Science - Criminology
Brock University
St. Catharines, ONHigh School Diploma -
Pauline Johnson Collegiate & Vocational School
Brantford, ON1984
Skills
- Tableside Service
- Beverage preparation
- Hospitality service expertise
- Cash handling
- Service Prioritization
- High-Volume Dining
- Guest relations management
- Bar terminology
Certification
- Food Handlers Certificate
- Certified Smart Serve Certificate,
- Licensed Service Excellence with Covid 19 Training
- Conflict Management / Leadership Excellence,
- Service EQ Program License
- It's Your Shift Certification (Recogniz / Respond /Reduce)
- Licensed Server with W.H.M.I.S
- Communicatiing For Excellence License
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Business Owner
Kris's Kitchen
05.2018 - 02.2020
Kitchen Worker / Baker /Assistant Manager
Tim Hortons
08.2012 - 03.2019
Server
The Barrel Restaurant
03.2007 - 12.2012
Associate of Applied Science - Law And Justice
Niagara College
Bachelor of Science - Criminology
Brock University
High School Diploma -
Pauline Johnson Collegiate & Vocational School
- [Area of certification] Training - [Timeframe]
- Certified [Job Title], [Company Name] - [Timeframe]
- Licensed [Job Title] - [Timeframe]
- [Area of certification], [Company Name] - [Timeframe]
- [Area of expertise] License - [Timeframe]
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