Summary
Overview
Work History
Education
Skills
Timeline
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Traci Peterson

Fresno

Summary

Results-driven operations professional with a proven track record in optimizing processes and driving efficiency. Highly skilled in strategic planning, team collaboration, and achieving measurable results. Adept at adapting to changing needs and leading cross-functional teams. Experienced in project management, process improvement, and resource allocation. Dependable and known for enhancing operational performance.

Overview

13
13
years of professional experience

Work History

Operations Manager

United Rentals
08.2022 - Current
  • Support Branch Manager in implementing actions to achieve financial objectives including revenue, margin, operating income and rental gross profit
  • Assist the Branch Manager in promoting an effective control environment by ensuring compliance with all company policies (including Branch Control Checklist) and maintaining the highest integrity and ethical standards
  • Making recommendations for corrective actions
  • Maximize operational effectiveness and efficiency by ensuring that staff is trained and compliant with the Rental Flow
  • Oversee sales efforts and business initiatives
  • Partner with sales team to assess customer needs and fleet demand
  • Be responsible for day-to-day operational activities including opening and closing, cash drawer reconciliation and bank deposit, and others
  • Assist Branch Manager with implementation of new operational strategies and programs at the branch
  • Support, communicate and ensure compliance with all federal/state/local regulations within the assigned area
  • All other duties as assigned by Branch Manager
  • Responsible for performance management of direct staff including Inside Sales Reps, Drivers, and other staff as applicable
  • Provide leadership and supervision needed to consistently deliver world-class service to customers
  • Motivate, coach and train personnel
  • Responsible for employee communication and satisfaction, ensure compliance with processes and policies and provide guidance and coaching where needed
  • Responsible for helping to resolve issues where staff needs assistance – following the established escalation process
  • As needed, coordinate new hire on-boarding and employee on-going training
  • Provide regular performance feedback
  • Reward and recognize employees to reinforce positive behaviors; Promptly develop and present individualized Performance Improvement Plans as needed
  • Promote a culture of safety and discipline through leadership, exemplary personal compliance, accountability and communication
  • Aggressively promote, communicate, and implement all corporate, region and area safety objectives, policies, and procedures
  • Ensure total compliance throughout all facility
  • Prompt incident/accident/near-miss investigations and resolution
  • Hold all associates and employees accountable for compliance and prevention
  • Collaborate with all Safety officials and corporate risk management to ensure the support of prescribed safety programs, including audits, safety training, OSHA compliance, and DOT regulations
  • Responsible for aggressive and continuous performance improvement in injury recordable rate and near-miss reporting
  • Ensure all employees continually maintain all required operator/IVES certifications and licenses
  • Maintain overall cleanliness of office, shop, yard, and common areas
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Facilitated smooth collaboration between departments through clear communication channels.
  • Analyzed and reported on key performance metrics to senior management.
  • Developed and implemented strategies to maximize customer satisfaction.
  • Developed strong relationships with vendors, resulting in better pricing and improved service quality.

Procurement Coordinator / Business Analyst

Cal Valley Construction
01.2021 - 03.2022
  • Problem-solving with the ability to negotiate and build relationships with vendors
  • Oversees the purchasing of materials for customers
  • Responsible for evaluating suppliers
  • Evaluating products, and services
  • Negotiating contracts with customers and vendors/suppliers
  • Ensuring that approved purchases are cost-efficient and of high quality
  • Customer relationship building, ensuring and completing the order as promised to the customer with open communication during each step
  • Identifying business areas that can be improved to increase efficiency and strengthen business processes
  • Gather and analyze data for potential business expansion
  • Identify specific business opportunities
  • Influence stakeholders to support business projects
  • Assist with management for selected projects
  • Coordinate with different departmental teams to produce better business outcomes
  • Test business processes and recommend improvements
  • Collaborated with cross-functional teams to ensure timely delivery of products and services, meeting project deadlines.
  • Negotiated favorable supplier contracts for improved product quality and cost savings.

Service Coordinator Supervisor

WHOLESALE EQUIPMENT OF FRESNO INC
05.2019 - 12.2021
  • Hired as a Preventative Maintenance Coordinator, trained and granted access to multiple departments
  • Allowed to take roll and manage any situation presented by a customer
  • Schedule PM Appointments
  • Update all PM contracts for sales reps and customers
  • Produce work orders for technicians
  • Schedule technicians based off customer request
  • UP-sells parts, tires and needed services
  • Collect PO's or/and payments from customers
  • Build customer relationships
  • Take calls requesting details of service needs
  • Produce work orders with full details, of location, on-site contact and equipment
  • Schedule all road technicians for service jobs, with knowledge of the technicians experience
  • Review work order for correct billing with technicians labor and parts
  • Close out open work orders with correct billing details and pricing
  • Collect PO's or/and payments from customers
  • UP-sells parts, tires and needed services
  • Help customers with any billing questions, verifying labor, parts etc
  • Collect all forms of payment, running credit cards, checks and cash, not limited to meeting customer for payment
  • Setting up customers account once approved
  • Collecting daily time cards
  • Verifying road technicians times to GPS location
  • Input all 114 time cards into a Excel spreadsheet
  • Verifying requested time in data bank of vacation, sick, FCRA, etc
  • Submit to Paylocity by requested time for payment to proceed correctly
  • Take customers information and question the task at hand to offer the correct qualified equipment for their job
  • Take all information needed, date & time needed, location and onsite contact for drop
  • Allowed to quote all pricing per customer, equipment and time frame
  • Once order is confirmed by customer, write up contract gather unit information and document on trucking log for dispatch
  • Check in with customers to verify unit is operating correctly for their needs
  • Once customer called off unit, place back on trucking log for pick up
  • Complete all billing and collect payment accordingly
  • Take and report all injuries
  • Schedule appointments for injured employee
  • Work directly with work comp company on any and call claims
  • Direct point of contact for investigation of situation
  • Follow up until case is closed for employees needs
  • Asked to help with many tasks and not limited to equipment audits and equipment depreciation costs
  • Reduced client complaints by actively addressing concerns and implementing timely solutions.
  • Improved service coordination by implementing efficient scheduling procedures and streamlining communication channels.
  • Developed strong relationships with clients and vendors, resulting in increased satisfaction rates and repeat business.

Equipment Rental Coordinator

Quinn Rental Services
08.2016 - 05.2019
  • Company Overview: Rents, and sells Caterpillar and Allied equipment / products to maximize revenue; effectively services the rental and sales needs of current and prospective customers from small hand tools and contractor supplies to large earthmoving, and industrial equipment
  • Rental customer service activities: take calls, answers questions, quotes rates
  • Assists customers choose correct equipment size, mix, and model for application and jobsite requirements
  • Promotes the use of Caterpillar products for all rental needs
  • Maintains proactive / creative posture to increase rental sales activity and profitability
  • Ensures accurate and timely rental transactions: invoicing, insurance verification, credit checks, payment terms, etc
  • Schedules / coordinates equipment hauling in support customers' needs through appropriate channels; processes billing
  • Updates rental transactions and related information into Rentalman database
  • Represents Quinn Rental Services in a professional manner that promotes the goals and values set forth by Quinn Company and the Caterpillar organization
  • Along with billing issues, making sure all accounts are up to date on payments and following up with all invoices needing to be corrected
  • Rents, and sells Caterpillar and Allied equipment / products to maximize revenue; effectively services the rental and sales needs of current and prospective customers from small hand tools and contractor supplies to large earthmoving, and industrial equipment
  • Reduced downtimes by promptly addressing maintenance issues and coordinating repairs for rental equipment.
  • Developed and maintained a comprehensive database of client information to facilitate efficient communication and recordkeeping.
  • Provided exceptional customer service by proactively addressing concerns and offering solutions to meet client needs.

Branch Manager

Labor Max Staffing
04.2012 - 05.2016
  • Recruited and hired new branch employees
  • Mentored staff to increase sales success and productivity
  • Developed standard operating procedures
  • Monitored key performance metrics
  • Planned and executed promotional events
  • Modeled trends and adjusted branch accordingly
  • Consistently complied with company policies and government regulations
  • Completed financial analysis of revenue
  • Designed sales and services strategies to improve revenue and retention
  • Handled many customer accounts
  • Payout over 100 employees on a weekly basis
  • Handled application intake and procedure
  • Job site safety evaluations as a weekly requirement
  • Cold calling and door to door sales
  • Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
  • Maintained friendly and professional customer interactions.

Education

High School Diploma -

Fowler High School
01-2008

Skills

  • Analytical Problem-Solving
  • Strategic Team Guidance
  • Operational Efficiency Management
  • Client Support
  • Employee Relations Management
  • Project Planning
  • Team leadership
  • Project management abilities

Timeline

Operations Manager

United Rentals
08.2022 - Current

Procurement Coordinator / Business Analyst

Cal Valley Construction
01.2021 - 03.2022

Service Coordinator Supervisor

WHOLESALE EQUIPMENT OF FRESNO INC
05.2019 - 12.2021

Equipment Rental Coordinator

Quinn Rental Services
08.2016 - 05.2019

Branch Manager

Labor Max Staffing
04.2012 - 05.2016

High School Diploma -

Fowler High School

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Traci Peterson