Traci Erickson
Igo
Summary
Dynamic Administrative Assistant with proven success at Pacific Petroleum California, Inc., enhancing invoicing efficiency and fostering team collaboration. Skilled in data entry and customer service, I implemented process improvements that reduced discrepancies and trained junior staff, ensuring accuracy and excellence in office operations. Organized and detail-oriented, I thrive in fast-paced environments.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Pacific Petroleum Calif Inc
06.2015 - 01.2020
- Assisted in daily office operations to ensure smooth workflow.
- Managed scheduling and coordinated meetings for department staff.
- Maintained organized filing systems for efficient document retrieval.
- Supported team with data entry tasks using spreadsheet software.
- Facilitated communication between departments, enhancing collaboration and project execution.
- Managed travel arrangements, optimizing itineraries for cost-effectiveness and convenience.
- Mentored junior administrative staff, fostering professional growth and improving team productivity.
- Developed and maintained relationships with vendors, negotiating favorable terms for services provided.
- Handled administrative tasks such as expense report processing or invoice reconciliation efficiently; allowing executives to focus on high-priority responsibilities without distraction.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Managed budgets and expenses, maintaining financial records for accurate reporting and analysis.
- Collaborated with cross-functional teams, expediting project completion times and enhancing overall efficiency.
- Seamlessly interacted with colleagues to plan and complete special projects.
- Gathered documents, data, and formulated analytics to prepare issues for discussion and reports for review.
- Used QuickBooks to produce monthly invoices, reports, and other deliverables.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Proved successful working within tight deadlines and a fast-paced environment.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Invoicing Specialist
Pacific Petroleum California, Inc.
11.2011 - 06.2015
- Coordinated invoicing processes to ensure timely and accurate billing for clients.
- Developed and maintained comprehensive spreadsheets to track invoice status and payments.
- Implemented process improvements that enhanced invoicing efficiency and reduced discrepancies.
- Trained junior staff on invoicing procedures and best practices for accuracy.
- Maintained organized electronic filing system for easy access of critical billing documents, optimizing workflow for the entire team.
- Managed high-volume invoices, ensuring proper coding and approval before processing payments.
- Provided guidance in resolving complex invoicing matters that required specialized experience and knowledge of industry standards.
- Used data entry skills to accurately document and input statements.
Administrative Assistant
Los Padres Glass and Mirror Company
09.2002 - 08.2009
- Trained new administrative staff on office protocols, fostering a collaborative work environment.
- Led initiatives to digitize records, reducing physical storage needs and improving data accessibility.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Developed filing system for historical documents, preserving important company records and improving access to information.
- Streamlined office operations, implementing digital file management systems to reduce paper use and increase efficiency.
- Coordinated with external vendors to ensure seamless integration of timekeeping systems with payroll software.
- Advised students on how to use QuickBooks to introduce students to handling banking, payroll and inventory tasks.
- Utilized Microsoft Excel, QuickBooks software to manage invoices and payments.
Education
High School Diploma -
Big Bear High School
Big Bear Lake, CAMedical Office Administration
Santa Barbara Business College
Santa Maria, CASkills
- Customer service
- Data entry
- Computer skills
- Office administration
Certification
- Certified [Job Title], [Company Name] - [Timeframe]
Timeline
Administrative Assistant
Pacific Petroleum Calif Inc
06.2015 - 01.2020
Invoicing Specialist
Pacific Petroleum California, Inc.
11.2011 - 06.2015
Administrative Assistant
Los Padres Glass and Mirror Company
09.2002 - 08.2009
High School Diploma -
Big Bear High School
Medical Office Administration
Santa Barbara Business College