Summary
Overview
Work History
Education
Skills
Affiliations
Certification
References
Timeline
Generic

Traci Currie

Abbotsford,BC

Summary

Dynamic and results-driven professional with extensive experience at Boston Pizza, excelling in customer service and food handling safety. Proven ability to train staff and enhance operational efficiency, while creatively designing custom cakes at Safeway. Adept at time management, fostering customer loyalty, and ensuring high-quality service in fast-paced environments.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Head Server

Boston Pizza
Mission, British Columbia
09.2009 - 03.2022
  • Supervised dining room operations during peak hours to maintain service efficiency.
  • Trained and mentored new servers on menu knowledge and customer service standards.
  • Collaborated with kitchen staff to ensure timely food delivery and presentation.
  • Implemented health and safety protocols for food handling and serving processes.
  • Assisted in inventory management by monitoring stock levels of supplies and equipment.
  • Maintained an efficient working environment by ensuring all areas were stocked with necessary equipment and supplies.
  • Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
  • Delivered high-quality service and quick beverage service to promote customer satisfaction.
  • Completed opening and closing checklists to ensure smooth restaurant operations.
  • Served high volume of tables at once and simultaneously supervised serving staff.
  • Reconciled cash register at close of business, verifying totals and quickly resolving discrepancies.
  • Developed rapport with regular customers to encourage repeat business.

Cake Decorator and Baker's Helper

Safeway
White Rock, British Columbia
01.2004 - 06.2008
  • Designed custom cake decorations for various customer orders.
  • Managed inventory of decorating supplies and ingredients regularly.
  • Assisted customers with planning cake vision, including color, theme and size.
  • Cleaned display cases, utensils, and working spaces to keep sanitary work environment.
  • Answered phone calls, put in orders and handled customer disputes or complaints.
  • Decorated cakes for special occasions, showers, birthdays and christenings.
  • Mixed colors and flavors of frosting to create desired aesthetic effects on cakes.
  • Finished baked goods with glazes, icings and other toppings.
  • Wrapped items in plastic in preparation for display and to sell to customers.
  • Cut and shaped dough for rolls, bread and various pastries.
  • Blended ingredients and mixed dough, following recipes.
  • Prepared dough and batters for various baked goods daily.
  • Operated ovens, mixers, and other baking equipment safely and effectively.
  • Packaged finished products for display in the store's bakery section.
  • Arranged baked goods in attractive displays inside bakery cases to increase sales.
  • Used bread slicers and other bakery equipment to handle high-volume operations needs.
  • Greeted customers and provided exceptional customer service in a fast-paced bakery setting.
  • Took custom cake and bakery orders, ensuring all details were accurately recorded.

Shift Manager

McDonalds
Abbotsford, British Columbia
02.2000 - 01.2004
  • Supervised team members during peak hours to ensure efficient service delivery.
  • Managed inventory levels and restocked supplies as needed throughout shifts.
  • Handled customer complaints and resolved issues to maintain satisfaction.
  • Conducted daily cash handling procedures and ensured accuracy in transactions.
  • Scheduled staff shifts to optimize coverage during busy periods.
  • Maintained cleanliness and organization of kitchen and dining areas at all times.
  • Helped employees accomplish tasks during peak periods.
  • Inspected work areas regularly for cleanliness and organization standards.
  • Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
  • Monitored store operations to ensure compliance with company policies and procedures.
  • Coached employees on interactions with customers to drive exceptional service.
  • Communicated with other shift managers to facilitate continuum of customer service.
  • Resolved conflicts between staff members in a professional manner.
  • Positioned skilled staff in key areas throughout shift to optimize department productivity.
  • Managed schedules, accepted time off requests and maintained coverage for shifts.
  • Reviewed financial statements to meet targets during shift.
  • Implemented cost-control measures to maintain budgetary guidelines.
  • Calculated labor and equipment requirements and production specifications using standard formulas to boost sustainability.

Education

High School Diploma -

Rick Hansen Secondary
Abbotsford, BC
06-2003

Some College (No Degree) - Cake Decorating and second year apprenticeship

Vancouver Community College
Vancouver, None

Skills

  • Customer service
  • Food handling safety
  • Adaptive and creative
  • Cake decoration
  • Baking techniques
  • Time management

Affiliations

My passion is gardening in my 1/4 acre vegetable garden. I enjoy weeding, planting and harvesting. I enjoy giving back to the community by donating a large sum of my vegetables, especially to seniors with low income.

I enjoy participating in Aldergrove mixed slo-pitch . I have been playing in the league for 21 years.

I also enjoy activities such as camping, motorcycle rides and spending time with my family.

Certification

I completed my cake decorating course in March of 2005 and Vancouver Community College.

I completed my second year apprenticeship at Vancouver Community College in May 2007.

References

References available upon request.

Timeline

Head Server

Boston Pizza
09.2009 - 03.2022

Cake Decorator and Baker's Helper

Safeway
01.2004 - 06.2008

Shift Manager

McDonalds
02.2000 - 01.2004

High School Diploma -

Rick Hansen Secondary

Some College (No Degree) - Cake Decorating and second year apprenticeship

Vancouver Community College

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Traci Currie