Summary
Overview
Work History
Education
Skills
Languages
Timeline
Volunteer
Traci Bonin

Traci Bonin

Surrey,BC

Summary

I am currently seeking employment in an environment which will allow me to use my excellent interpersonal skills and allow me to grow with the company. I am capable of meeting the demands of a high paced business and work effectively in a team setting as well as unsupervised. I would love to find a job that enables me to use my love of helping people along with using the skills I have as a counsellor and addictions worker.

Overview

23
23
years of professional experience

Work History

Warehouse Worker

Amazon
12.2020 - Current


  • Ensured accurate order fulfillment by diligently cross-checking lists against packed items for consistency.
  • Improved workplace safety by conducting regular inspections and addressing potential hazards
  • Helped train new employees in safe practices and warehouse procedures.
  • Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
  • Operated equipment while observing standard safety.
  • Contributed to 100% Customer satisfaction

Owner

Dial A Designated Driver
04.2011 - 12.2024
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Managed day-to-day business operations.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
  • Trained and motivated employees to perform daily business functions.
  • Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
  • Expanded business into new markets, cond

Web Content Writer

Syndk8
05.2002 - 09.2005
  • Worked closely with design team to create visually appealing graphics accompanied by captivating captions for digital advertising campaigns.
  • Conducted extensive research on industry trends and competitor analysis, producing relevant and timely articles.
  • Edited and proofread fellow team members'' work to ensure grammatical accuracy and consistency in style guidelines.
  • Optimized existing web content with keyword-rich language for improved search engine rankings.
  • Researched to develop thorough understanding of unfamiliar topics, competitors, industries and processes to present fresh, new angles and ideas within written content.
  • Wrote persuasive landing page copy that effectively communicated product benefits, leading to higher conversion rates.

Customer Service Manager

PFP Partners
03.2002 - 07.2005
  • Took ownership of customer issues and followed problems through to resolution.
  • Reduced customer complaints, proactively addressing issues and implementing effective solutions.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
  • Followed through with client requests to resolve problems.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.

Education

Counselling Diploma & Addictions Certificate - Counselling

Vancouver College of Counsellor Training
Vancouver, BC

Kelowna Secondary School
Kelowna, BC
06.1990

Skills

  • Self-motivated and disciplined
  • Effectively handle critical situations in a fast paced environment
  • Conflict resolution
  • Communicate clearly with clients, managers and co-workers
  • Attentive and Attention to details
  • Effective listener
  • Ability to prioritize and effectively carry out duties in a fast paced environment
  • Excellent telephone manner

Languages

English
Native or Bilingual

Timeline

Warehouse Worker

Amazon
12.2020 - Current

Owner

Dial A Designated Driver
04.2011 - 12.2024

Web Content Writer

Syndk8
05.2002 - 09.2005

Customer Service Manager

PFP Partners
03.2002 - 07.2005

Counselling Diploma & Addictions Certificate - Counselling

Vancouver College of Counsellor Training

Kelowna Secondary School

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Traci Bonin