Traci Becerra
Torrance
Summary
Results-driven Kidney Care Advocate Manager with proven strengths in team leadership, problem-solving, and customer service. Successfully increased referrals for pre-dialysis education through effective communication and collaboration across healthcare teams.
Overview
16
16
years of professional experience
Work History
Kidney Care Advocate Manager
Fresenius Medical Care NA
07.2020 - Current
- Managed a team that educated patients on disease management strategies and treatment options.
- Collaborated with healthcare teams to ensure comprehensive support for patients' needs.
- Developed training materials for new staff on patient advocacy best practices and resources.
- Increased year over year referrals for pre-dialysis education by 5%
- Increased home therapy trainings in the market by 2-7% from 2020-2025
Senior Hospital and Patient Services Manager
Fresenius Medical Care NA
03.2019 - 07.2020
- Orchestrated onboarding process for new employees, improving team performance via impactful training strategies on national level.
- Engaged with discharge planners and admissions department to secure timely hospital discharge to outpatient dialysis, prioritizing reduction of delays in discharge.
- Coordinated with healthcare teams to enhance communication and streamline patient services as patients moved into outpatient dialysis.
- Responsible for driving organic, profitable growth in Los Angeles market
Director of Operations
Fresenius Medical Care NA
02.2018 - 02.2019
- Accountable for EBIT, growth, regulatory compliance, and quality outcomes across ten dialysis clinics.
- Promoted a culture of safety within the organization by enforcing compliance with established regulations, policies, procedures, as well as conducting regular audits which resulted in 0 clinics with condition-level deficiencies.
- Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
Hospital and Patient Services Manager
Fresenius Medical Care NA
06.2015 - 02.2018
- Drove organic profitable growth in Orange County market
- Collaborated with physician practices and hospital discharge planners to ensure timely transition of new dialysis patients into outpatient dialysis
- President's club recipient in 2016 for organic growth results
Lead Social Worker
Fresenius Medical Care NA
08.2012 - 06.2015
- Managed social work services across 36 dialysis clinics.
- Assisted in recruiting/hiring of new social workers
- Facilitated training and continuous learning opportunities
- Introduced and executed corporate initiatives
- Minimized commercial losses by 50% through strategic initiatives
- Collaborated closely with regional dietitian and regional quality manager to achieve quality goals.
- Piloted the use of Symptom Targeted Interventions in a group setting to address Depression in Home Therapy Patients
Dialysis Social Worker
Fresenius Medical Care NA
05.2010 - 07.2012
- Assessed patient needs to develop individualized care plans for a patient population of 120 patients.
- Educated patients on dialysis procedures and self-management strategies.
- Collaborated with medical professionals to address the physical, emotional, and social needs of dialysis patients, ensuring holistic care.
- Increased patient compliance with treatment plans by addressing barriers to adherence and developing tailored interventions to overcome obstacles.
Education
MBA - Business Administration And Management
California Lutheran University
Thousand Oaks, CA05.2028
Master of Science - Social Work
Louisiana State University
Baton Rouge, LA05.2003
Bachelor of Science - Social Work
Texas Christian University
Fort Worth, TX12.2000
Skills
- Problem-solving
- Results driven
- Customer service
- Multitasking and organization
- Team collaboration
- Team leadership
- HIPAA compliance
- Verbal and written communication
- Conflict resolution
- Process improvement
Accomplishments
- Supervised team of 10-20 staff members across 11 states.
- Speaker at Arizona NKF, NANT and TX ANA conferences
- Co-Chair of Denver chapter of Council of Nephrology Social Workers
Timeline
Kidney Care Advocate Manager
Fresenius Medical Care NA
07.2020 - Current
Senior Hospital and Patient Services Manager
Fresenius Medical Care NA
03.2019 - 07.2020
Director of Operations
Fresenius Medical Care NA
02.2018 - 02.2019
Hospital and Patient Services Manager
Fresenius Medical Care NA
06.2015 - 02.2018
Lead Social Worker
Fresenius Medical Care NA
08.2012 - 06.2015
Dialysis Social Worker
Fresenius Medical Care NA
05.2010 - 07.2012
MBA - Business Administration And Management
California Lutheran University
Master of Science - Social Work
Louisiana State University
Bachelor of Science - Social Work
Texas Christian University