Tracey Monique Nungaray
Anaheim
Summary
Dynamic and detail-oriented professional with retail experience at Disneyland Resort, excelling in merchandise presentation and customer engagement. Proven ability to enhance store organization and promote loyalty programs, fostering positive customer relationships. Strong communication and critical thinking skills contribute to effective problem-solving and team collaboration.
Versatile team member offering over 3 years of experience handling tasks smoothly and efficiently. Adapts well to changing processes, programs and team requirements. Eager to contribute to growing company.
Overview
17
17
years of professional experience
Work History
Merchandise Associate
Disneyland Resort
02.2024 - Current
- Answered customer questions regarding store merchandise, department information, and pricing.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Organized and maintained displays to achieve clean and appealing product layouts.
- Greeted customers and directed to requested products.
- Stocked designated items on shelves, end caps and displays.
- Kept work areas neat, clean and free from debris.
- Managed timely and effective replacement of damaged or missing products.
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
- Greeted store customers and discussed needs.
Front End Courtesy Clerk
Target
07.2023 - 11.2024
- Restocked and organized merchandise in front lanes.
- Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
- Returned unwanted items to correct store locations and restocked shelves.
- Helped customers take merchandise out of store and loaded items into vehicles.
- Solicited loyalty program memberships and assisted customers in completing forms to join sales promotions.
- Addressed customer needs for price checks and merchandise retrieval from upper shelves or stockroom.
- Addressed customer complaints in a friendly and helpful manner to restore satisfaction and loyalty.
- Assisted customers with checkout process to foster prompt and smooth transactions.
- Maintained clean and tidy checkout area to optimize service delivery.
- Developed and maintained strong working relationships with professionals within assigned territory.
Entertainment Costuming
Disneyland Resort
01.2008 - 03.2008
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Developed strong communication and organizational skills through working on group projects.
- Provided professional services and support in a dynamic work environment.
- Strengthened communication skills through regular interactions with others.
- Organized and detail-oriented with a strong work ethic.
- Worked well in a team setting, providing support and guidance.
- Cultivated interpersonal skills by building positive relationships with others.
- Applied effective time management techniques to meet tight deadlines.
Education
No Degree - Communications, Theatre Arts
Cypress College
Cypress, CA05-2026
Skills
- Merchandise labeling
- Merchandise lookup
- Store recovery
- Loyalty program promotion
- Returns handling
- Merchandise presentation
- Store organization
- POS software
- Cash management
- Pricing and signage updates
- Retail experience
Timeline
Merchandise Associate
Disneyland Resort
02.2024 - Current
Front End Courtesy Clerk
Target
07.2023 - 11.2024
Entertainment Costuming
Disneyland Resort
01.2008 - 03.2008
No Degree - Communications, Theatre Arts
Cypress College
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