Tracey E. Joscelyn

Results-driven professional with over 18 years of experience in the airline industry, specializing in customer service, sales, and administration. Proven expertise in coordinating international travel, managing client accounts, and resolving customer claims efficiently. Strong communication and problem-solving skills enhance the ability to provide exceptional service while utilizing various software tools. Committed to leveraging a passion for travel and extensive industry knowledge to excel as a Travel Sales Consultant.

• Customer Service Excellence: Provide high-quality customer service via telephone,managing refunds and providing necessary travel information to WestJet passengers.
• International Education Experience: Taught English at Korea University, designed and graded course material for engineering majors and contributed to the development of English language education materials in Korea.
• Sales and Relationship Building: Excelled as an Academic Publishing Sales Representative for Broadview Press, managing a sales territory across multiple states and provinces, building strong relationships with professors to promote the adoption of Broadview textbooks.
• Process Improvement: Developed and maintained essential job aids, email and insurance letter templates, streamlining communication and operational efficiency within WestJet.
• Research and Academic Contributions: Contributed to the field of anthropology by being the first to document post-conflict behaviour between species of old-world monkeys.
• Nominated for a 2023 WestJet President's Award

• I value staying active physically and mentally, whether it is pushing my limits with Pilates, exploring new destinations, or quietly immersing myself in a world atlas. My favourite pastime is combining my love for travel with the opportunity to observe and experience wildlife in their natural habitats.