Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tracey Auestad Nobre

Woodbridge,ON

Summary

OBJECTIVES: To apply technical, interpersonal, and strategic problem-solving skills to financial situations leveraging 32. 5 Years of experience as a team leader, technical officer, and training facilitator in a federal high-volume collections environment, in addition to 8 years in private sector collections in the food and electronics industries.

Management of a team in a remote work setting in a cross-functional team for over 10 years. The flexibility to work in a Hybrid situation is preferred.

Creates dynamic and positive workplace culture to align with organizational mission and values and guides teams toward the achievement of organizational goals. Organized facilitator adept at working cross-departmentally with co-management and top-level leadership.

Overview

48
48
years of professional experience

Work History

Team Leader - Revenue Collections

Canada Revenue Agency
Mississauga, ON
09.1997 - 01.2023
  • Leading and managing a team of 10-17 people specializing in Bankruptcy and Insolvency for 10 + years and complex individual and commercial collections files during the balance of my career with the organization; reporting to stakeholders on politically/highly sensitive matters as needed.
  • Leading roles in project teams responsible for identification of workload gap analysis resulting in a reduction in ageing of Accounts Receivable through development of specialized point-in-time training and improved stakeholder communication strategies.
  • Proven ability to handle the needs of life events of team members such as medical leave; graduated return to work, and performance management, inclusive of crafting and implementation of Performance Improvement Plans and coaching to optimize employee success and attainment of production goals.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations through interpretation of legislation and engaging with counsel when needed to strategically provide direction to secure/optimize amounts owing and participating in federal Court proceedings as necessary.
  • Proven ability to learn quickly and adapt to new situations.
  • Self-motivated, with a strong sense of personal responsibility.

Research/Complex Case Officer

Canada Revenue Agency
Mississauga, ON
07.1990 - 09.1997
  • Originally hired as a Collections Contact Officer; I progressed within a year to a Field Officer and subsequently was promoted to Research/Complex Case Officer.
  • Demonstrated creativity and resourcefulness through the development of innovative solutions.
  • Coached others to expand technical capacity and effective interactive communication to improve timeliness of recoveries.

Collections Officer

Campbell’s Soup Company
01.1988 - 01.1990
  • Responsible for collection of accounts in Quebec/Maritimes and Government contracts in both English and French languages.

Office Manager

Stereo Den Franchises
Etobicoke, ON
01.1985 - 01.1998
  • Managed office operations for owners of 3 franchises inclusive of banking, accounts payable and reconciliation of books and records up to trial balance.
  • Handled payroll/ commission sales reports and made appropriate filings under Provincial and Federal statutory regulations.

Education

No Degree - Accounting

Sheridan College
Mississauga, Ontario

Skills

SKILLS/ACHIEVEMENTS

  • Microsoft 365 (Office, Powerpoint, Excel, Teams), Google Docs
  • Overseeing Daily Activities
  • Complex Problem-Solving
  • Performance Improvement
  • Coaching and Mentoring
  • Effective Customer Service
  • Issue Resolution
  • National awards for Team building (Remote Environment) and Modernization (Insolvency)

Timeline

Team Leader - Revenue Collections

Canada Revenue Agency
09.1997 - 01.2023

Research/Complex Case Officer

Canada Revenue Agency
07.1990 - 09.1997

Collections Officer

Campbell’s Soup Company
01.1988 - 01.1990

Office Manager

Stereo Den Franchises
01.1985 - 01.1998

No Degree - Accounting

Sheridan College
Tracey Auestad Nobre