TRACEY WASHINGTON
Oakley
Summary
Qualified Bus Driver aiming to fulfill management role. Well-versed in maintaining efficient route times while retaining a diligent focus on safety. A solid foundation of knowledge and experience, mastery of DOT regulations and safety protocols.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Certified Notary Signing Agent
Old Republic Title
2023.01 - Current
- Conducted thorough research on legal requirements for each document type, ensuring accuracy and adherence to state-specific guidelines.
- Provided mobile notary services when necessary, offering convenience for clients unable to visit the office location.
- Maintained strict adherence to state regulations, ensuring all notarized documents were legally binding and compliant.
- Educated clients on the importance of proper identification when seeking notary services, reinforcing best practices within the community.
Bus Operator/Route Trainer
WeDriveU
2018.08 - 2024.07
- Planned routes and made proactive adjustments using GPS apps to account for traffic problems.
- Maintained full understanding of local roads and traffic patterns.
- Transported passengers safely along prescribed routes according to tight schedules.
- Contacted dispatchers and company mechanics to report vehicle issues and other problems.
- Performed regular bus inspections and checked brakes, steering and windshield wipers.
- Inspected emergency equipment and verified safe working order for driver use.
- Conducted pre-trip inspections of bus for safe operation.
- Reported vehicle traffic violations, vehicle damage and accidents to management to comply with legal and insurance obligations.
COVID-19 Case Investigator- Team Lead
Alameda County Department Of Public Health
2020.11 - 2022.05
- Investigated and identified confirmed and suspected coronavirus cases, also documenting potentially affected contacts.
- Communicated with documented COVID-19 patients and other exposed persons via phone call, text, e-mail and other platforms.
- Coordinated with public health and local facilities to support isolation and quarantine of individuals.
- Contacted people exposed to individuals with COVID-19, assessed symptoms and referred for testing.
- Reached out to people newly diagnosed with COVID-19 to determine contact histories and potential exposures.
- Collected and recorded information in electronic medical records.
- Notified and interviewed individuals to ascertain novel coronavirus exposure level.
- Performed record keeping by logging client information within secure contact-tracing software (Cal Connect platform).
- Training/managing a team of 5 case investigators.
- Attending skills building Training bi- weekly.
- Bi weekly team meeting/ Daily huddle updating new county guidelines/protocols.
- Training new on-boarding case investigators.
- Scheduling patients appointments for vaccine pods.
- Case management, follow up calls to answer patients concerns.
- Providing resources, referrals.
- Providing documentation, referrals to outbreak team.
Care Provider
Alameda County IHSS, Home Care Aid
2008.07 - 2020.02
- Cared for elder patients during periods of incapacitation or convalescence, providing companionship, personal care, and household assistance
- Performed healthcare-related tasks, such as monitoring vital signs and medications, and followed up with medical provider
- Administered bedside, personal care and hygiene assistance
- Assisted client with transfer from bed to chair or car
- Prepared and maintained journal of client progress and services performed
- Established household routines for patients with dementia resulting in less confusion and more independence for clients
- Performed housekeeping duties, such as cooking, cleaning, washing clothes or dishes, and running errands
- Planned, shopped for and prepared nutritious meals
- Transported clients to various doctor and lab appointments, stores, banks and other errands.
Transit Bus Operator
Ac Transit
2017.10 - 2018.08
- Provided passenger assistance, collected fares and offered schedule and route information.
- Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
- Finalized daily logs on schedule to update internal records and uphold DOT requirements.
- Drove 54/60 passenger coach bus to and from terminal.
- Accepted and processed fares.
Paratransit Bus Operator/Route Trainer
First Transit
2013.05 - 2017.10
- Provided passenger assistance, collected fares and offered schedule and route information.
- Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
- Maintained clean and neat shuttle for passenger comfort.
- Finalized daily logs on schedule to update internal records and uphold DOT requirements.
- Accepted and processed fares.
- Operated with safety and skill to avoid accidents and delays.
- Planned routes and made proactive adjustments using GPS apps to account for traffic problems.
- Assisted elderly and disabled passengers entering and exiting shuttle.
Owner
Ron’s Grill and Restaurant
2009.11 - 2011.02
- Responsible for taking food and beverage orders on order slips and transmitting to kitchen staff
- Checked patrons' identification to ensure that they meet minimum age requirements for consumption of alcoholic beverages
- Prepared hot, cold, and mixed drinks for patrons plus serviced wine and bottled or draft beer
- Served food or beverages to patrons, and prepared or served specialty dishes at tables as required
- Checked with customers to ensure that they were enjoying their meals and took action to correct any problems
- Prepared checks with itemized and totaled meal costs, sales taxes and tips plus collected payments from customers
- Cleaned tables or counters after patrons have finished dining.
- Managed day-to-day business operations.
Manager/Bartender
Apt. C Bar And Lounge
2003.01 - 2009.11
- Took beverage orders from serving staff or directly from patrons and served wine, and bottled or draft beer
- Stocked bar with beer, wine, liquor, and related supplies such as ice, glassware, napkins, or straws
- Collected payments and balanced cash receipts
- Worked evening shift and responsible for closing out cash registers and securing facility for the evening
- Supervised and trained staff on preparing and delivering drinks, handling food and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
- Oversaw and monitored cash drawers and reconciled drawers against cash register reports at close of business.
- Established rules for ejecting problem customers from bar to reduce liability and maintain pleasant environment.
- Completed inventory counts and ordered merchandise.
Customer Service Representative
Thrifty Car Rental
2000.04 - 2002.08
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered constant flow of customer calls with minimal wait times.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Provided information regarding charge accounts and loyalty programs.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services and company information.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Collaborated with management departments to achieve program advancement.
Education
Associate of Science - Administration of Justice
Merritt College
Oakland, CA05.2024
CERTIFICATE - Community Health Services
Berkeley City College
Berkeley, CA12.2021
CERTIFICATE - COVID-19 CASE INVESTIGATOR
ASTHO- NATIONAL COALITION of STD DIRECTORS
12.2021
CERTIFICATE - COVID-19 CASE INVESTIGATOR
UCSF Extension/ CDPH
11.2020
No Degree - Real Estate
Real Estate U
Online04.2020
CERTIFICATE - Cosmetology
Alameda Beauty College
06.2005
LICENSE - Mixology
ABC Bartending School
01.2005
Skills
- Production monitoring
- Employee Evaluation
- Quality control
- Staff education and training
- Safety processes and procedures
- Knowledgeable in the Cal Connect platform
- Data Entry
- Client Service
- Team Collaboration
- Public outreach
- Team lead- 5 or more
- Inbound/Outbound calls
- Scheduling appointment/Vaccine pod
- Case Management
- License Mixologist
- Notary Public Certification
- Oath Administration
- Identity Verification
- Strong Communication Skills
- Electronic Notarization
- Remote Online Notarization
- Loan document expertise
Certification
- NNA- Certified Loan Signing Agent
- CAP - Certified Administrative Professional
- Licensed Notary Public - Commission#2459578
- Certified PEN, Escrow Tab Agent
Timeline
Certified Notary Signing Agent
Old Republic Title
2023.01 - Current
COVID-19 Case Investigator- Team Lead
Alameda County Department Of Public Health
2020.11 - 2022.05
Bus Operator/Route Trainer
WeDriveU
2018.08 - 2024.07
Transit Bus Operator
Ac Transit
2017.10 - 2018.08
Paratransit Bus Operator/Route Trainer
First Transit
2013.05 - 2017.10
Owner
Ron’s Grill and Restaurant
2009.11 - 2011.02
Care Provider
Alameda County IHSS, Home Care Aid
2008.07 - 2020.02
Manager/Bartender
Apt. C Bar And Lounge
2003.01 - 2009.11
Customer Service Representative
Thrifty Car Rental
2000.04 - 2002.08
Associate of Science - Administration of Justice
Merritt College
CERTIFICATE - Community Health Services
Berkeley City College
CERTIFICATE - COVID-19 CASE INVESTIGATOR
ASTHO- NATIONAL COALITION of STD DIRECTORS
CERTIFICATE - COVID-19 CASE INVESTIGATOR
UCSF Extension/ CDPH
No Degree - Real Estate
Real Estate U
CERTIFICATE - Cosmetology
Alameda Beauty College
LICENSE - Mixology
ABC Bartending School
- NNA- Certified Loan Signing Agent
- CAP - Certified Administrative Professional
- Licensed Notary Public - Commission#2459578
- Certified PEN, Escrow Tab Agent
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