Tracey Townsend
Peterborough,ON
Summary
Professional and organized administrative assistant/project manager with over 20 years experience including advanced customer service, communication and document management skills. Highly skilled in MS Office Suite and scheduling tools ensuring accuracy and confidentiality. Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
28
28
years of professional experience
Work History
Farm Manager
Pure Home Grown Inc.
02.2023 - 11.2023
- Managed the day to day activities of an Aquaponic Farm, including feeding the fish, monitoring water quality levels, harvesting, seeding, planting and cleaning
- Created agendas and meeting minutes
- Worked with wholesalers to ensure their orders were delivered on time
- Supervised staff members to ensure that the farm ran smoothly and safely
- Operated the store front on a daily basis ensuring customer satisfaction and quality.
Project Manager
Varcroft & Bianco Inc.
10.2020 - 02.2023
- Managed projects from start to finish which included consistent customer contact and working with contractors and designers
- Clerical duties ranging from answering the office phone, filing, directing mail and writing quotes
- Collaborated on setting up and launching a new project management system that involved training and interpretation to ensure it fit with the business
- Purchased company materials; sourcing lumber, sheet goods and hardware
- Reviewed projects in Quickbooks to ensure accounting was up to date and invoicing was complete.
Executive Assistant
Doug and Joyce Arscott (Molly’s Acres)
02.2018 - 10.2020
- Human Resources Management role for Molly’s Acres including clerical roles such as filing, opening mail, answering calls and emails and coordinating travel
- Proficient in Quickbooks entering payroll and reconciling several bank accounts
- Invoicing and customer service that included markets and personal deliveries of products
- Managed the seedling business throughout the year, selling them online and managing the flow of the financials, shipping and invoicing.
Sales Account Executive
MBC Media
05.2016 - 05.2017
- Established and built strong relationships with clients presenting new campaigns tailored to their budget
- Closely monitored ads to ensure they were reaching the target audience and showing good return on investment
- Led creative teams for scripts and assisted with production
- Consistently achieved monthly sales goals and was top sales person in Ontario
- Participated in live on-air remotes at various locations such as Music Fest and concerts.
Production Manager
BrandHealth Inc
12.2006 - 01.2016
- Managed a staff of studio designers and organized large photo shoots for clients
- Performed executive administrative duties for the Creative Directors and partners
- Actively participated in brand planning/brainstorming sessions
- Made a significant contribution to a newly designed job tracking system
- Key point of contact for Xerox and IT contractors
- Created estimates and tracked profitability on all projects
- Worked closely with suppliers to ensure cost effectiveness and quality.
Account Executive
BBDO Canada
01.1997 - 01.2006
- Key account executive for Jeep/Chrysler accounts, worked closely with DaimlerChrysler to ensure that the brands were marketed to the accurate audience
- Independently presented creative layouts to clients and moved projects through the system into production
- Created effective marketing communications, maintained a positive agency-client relationship and achieved a successful campaign
- Assisted creative teams by providing competitive data.
Human Resources Coordinator
Windsor Casino Limited
01.1996 - 01.1997
- Provided administrative support to the Manager and Specialist in Employee Relations
- Worked with CAW Local 444 to ensure employee policies and procedures were followed and accurate records were maintained
- Responsible for updating and tracking the seniority list for 3000+ employees
- Part of the interview team responsible with hiring staff for the interim casino.
Education
Business Administration - Executive
St. Lawrence College
Cornwall, ON1988
Skills
- Administrative Support
- Social Media Management
- Office Management
- Customer Service
- Staff Management
- Meeting Planning
- Travel Coordination
- Process Improvements
- Advanced MS Office Suite
- Payroll
- Project Management
- Information Confidentiality
- Organizational Skills
- Event Coordination
Languages
English
Full Professional
Timeline
Farm Manager
Pure Home Grown Inc.
02.2023 - 11.2023
Project Manager
Varcroft & Bianco Inc.
10.2020 - 02.2023
Executive Assistant
Doug and Joyce Arscott (Molly’s Acres)
02.2018 - 10.2020
Sales Account Executive
MBC Media
05.2016 - 05.2017
Production Manager
BrandHealth Inc
12.2006 - 01.2016
Account Executive
BBDO Canada
01.1997 - 01.2006
Human Resources Coordinator
Windsor Casino Limited
01.1996 - 01.1997
Business Administration - Executive
St. Lawrence College
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