Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Tracey Thomas

Oshawa,ON

Summary

Dynamic Regional Sales & Operations Manager with a proven track record at Labour Ready, excelling in team leadership,sales and operations management. Enhanced customer satisfaction through strategic initiatives and empowered staff, resulting in improved performance outcomes. Skilled in problem-solving and P&L management, fostering strong client relationships and driving business development.

Overview

25
25
years of professional experience
1
1
Certification

Work History

Regional Sales & Operations Manager

Labour Ready
10.2017 - 04.2025
  • Worked directly with Branch Managers, assisting with sales goals, budgets and KPI's
  • Assisted Branch Managers with high volume sales and key accounts
  • Supported National Accounts team by heading up campaign's to support any business development within the US and Canadian Markets
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Analyzed and reported on key performance metrics to senior management.
  • Developed and implemented strategies to maximize customer satisfaction.
  • Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
  • Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
  • Assisted in recruiting, hiring and training of team members.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.

Training Branch Sales Manager

Labour Ready
01.2006 - 10.2017
  • Led by example, exhibiting strong work ethic and consistently meeting or exceeding individual sales targets while inspiring team members to do the same.
  • Coached and mentored sales team members to enhance individual performance, ultimately contributing to the overall success of the branch.
  • Managed branch sales, customer service, finances and recordkeeping.
  • Set clear performance goals for the sales team, providing regular feedback on progress toward targets while offering support where needed.
  • Analyzed market trends and competitor activities, adjusting sales tactics accordingly for maximum impact on target audience segments.
  • Cultivated a collaborative work environment by encouraging open communication among team members, promoting positive teamwork dynamics.
  • Established strong relationships with key clients through attentive service and expert product knowledge, solidifying their loyalty and trust.
  • Negotiated contracts with vendors and suppliers, securing competitive prices while maintaining high quality standards for products or services offered.
  • Built relationships with customers and community to establish long-term business growth.
  • Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
  • Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.

Senior Operations Specialist

Labour Ready
09.2000 - 01.2006
  • Improved operational efficiency by streamlining processes and implementing best practices.
  • Provided operations support for contractual, administrative and financial aspects of [Business Name].
  • Identified workflow improvements and worked with operations team to establish new procedures.
  • Enhanced customer satisfaction through the implementation of service improvement initiatives.
  • Coordinated dispatch and payout of temporary employees ensuring that the most qualified associate was sent to each customer
  • Optimized resource allocation with thorough analysis of KPIs and performance metrics.
  • Managed day-to-day operations, ensuring that deadlines were met, resources were allocated effectively, and project objectives were achieved.
  • Ensured compliance with industry regulations by maintaining detailed documentation of all procedures and policies related to operations functions.
  • Cultivated strong relationships with key stakeholders both internally and externally, contributing to organizational success and a positive work environment.
  • Trained and mentored several lower-level employees in this role.
  • traveled to other markets within Canada and the US to identify and trouble shoot operational inefficiencies.

Education

High School Diploma -

Anderson Collegiate Vocational
Whitby, ON

Skills

  • Problem-solving
  • Team leadership
  • Operations management
  • Customer service
  • Health and safety compliance
  • Workforce management
  • Business development
  • P&L management
  • Sales background

Certification

C S P Training

Miller Heiman Blue Sheet Training

CRM

Microsoft Dynamics

Sales Force

Dale Carnegie Business Group Leadership and Sales MAnagement Training

Basic First Aid and CPR

Level 1 & 2 OSSA

WHMIS Certified

Fall Arrest Certified

Traffic Control Certified

Accident Investigation

On Line Teller and Customer Relations

Computerized Accounting and Bookkeeping

Non-Violent Crisis Intervention Trained

Timeline

Regional Sales & Operations Manager

Labour Ready
10.2017 - 04.2025

Training Branch Sales Manager

Labour Ready
01.2006 - 10.2017

Senior Operations Specialist

Labour Ready
09.2000 - 01.2006

High School Diploma -

Anderson Collegiate Vocational

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Tracey Thomas