TRACEY THOMAS
Calgary,AB
Summary
ADMINISTRATIVE PROFESSIONAL
~Positive Attitude ~ Enthusiastic ~ High Energy~
Dedicated administrative professional with proven experience providing excellence in front-line customer service while working effectively with others in an atmosphere of respect. Proven ability to build and maintain strong alliances while motivating teams and driving projects to successful completion. Demonstrated ability to use well-developed organizational and prioritizing skills to effectively handle multiple projects. Genuine enjoyment of assisting others including customers, colleagues and management. Responds to challenges with confidence, determination and focus. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
19
19
years of professional experience
Work History
OFFICE CO-ORDINATOR
Trican Well Service
03.2022 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered multi-line phone system, routing calls, delivering messages to staff.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Maintained staff directory and company policy handbook for human resources department.
OFFICE CO-ORDINATOR
Superior Propane Call Centre
04.2018 - 04.2021
- Oversaw the general administration of an office of 100+ employees
- Responsible for reception telephone switchboard
- Improved productivity by providing administrative support to upper management
- Promoted to co-ordinating and planning for office services such as hotel accommodations, supplies, parking, access cards, maintenance and security services
- Insured customer satisfaction by responding punctually to client needs and internal requests
- Managed office operations including the coordination of office and coffee supplies, mail, couriers and deliveries
- Increased customer base by assisting with event planning managing clientele lists and hosting in-house events
- Liaised with building maintenance, maintained security system
- Maintained and organized boardrooms, catering for meetings when required
CORPORATE RECEPTIONIST/OFFICE CO-ORDINATOR
Lafarge North America
01.2016 - 04.2018
- Answered the main phone line and responded to general inquiries from the public
- Provided administrative support to the Executive Assistant of the President and CEO of North America
- Greeted internal and external guests in a courteous and professional manner
- Maintained the upkeep of all common areas, including the reception area, kitchen, boardrooms, copy room and supply/storage room
- Ensured all machines in common areas were functioning and arranged services as required (dishwashers, coffee machines, copiers, printers, postage and reception tablet)
- Managed meeting room calendar
- Ordered catering for all company meetings
- Liaised with building maintenance and all external vendors who provided services to the office
- Prompt distribution and preparation of incoming and outgoing mail, couriers and faxes
- Enforced safety culture by ensuring emergency procedures and emergency exits are clearly pointed out to all visitors upon their arrival.
RECEPTIONIST/OPERATIONS ADMINISTRATIVE ASSISTANT
Ensign Energy Services Inc.
03.2008 - 12.2015
- Provided 7 years of excellent customer service as part of a dynamic team in a fast paced oil and gas environment in reception
- Professional, highly motivated, innovative, thorough and organized
- Prepared & presented weekly field reports for managers and team members
- Implemented & coordinated a central filing system to support staff in other departments (HR, purchasing, health & safety)
- Facilitated and managed multiple priorities and projects effectively and accurately
- Developed Minutes of Meetings (Daily, Weekly & Monthly)
- Received, sorted & distributed mail, handled all couriers
- Scanning, photocopying – updated manuals
- Prepared agreements, memos, expense reports and corporate travel arrangements
- Processed purchase orders, maintained database
- Booked & set up boardrooms for all meetings
DIRECTOR
OF FIRST IMPRESSIONS, Homes by Avi
03.2005 - 03.2008
- Handled extremely busy switchboard (500+ calls/day) while personally greeting and directing a heavy volume of visitors to the “selection centre”
- Confident and posed with interactions with individuals at all levels
- Detail orientated and resourceful in completing projects on time
- Developed a reputation for dependability and excellent time management
- Earned praise for my attention to quality customer service while following through to see that concerns and issues were resolved
- Handled pressure while working in an environment with frequent emergencies
- Purchased office supplies and company promotional clothing; reducing expenditures by 50
Education
Diploma - Addictions Counseling
SUNDANCE COLLEGE
Calgary, AB02.2022
Diploma - Business Administration
MOUNT ROYAL UNIVERSITY
Calgary04.2000
Diploma - Social Work
MOUNT ROYAL COLLEGE
Calgary, AB04.1994
Skills
- Answers and directs incoming calls in a prompt, professional, and courteous manner
- Excellent interpersonal and communication skills
- Exceptional organizational skills with strong focus on being a team player
- Superior relationship building skills
- Keen attention to detail
- Ability to prioritize and multi-task
- Maintains confidentiality and exercises discretion
- Strong customer service skills
- Provides exceptional assistance with administrative tasks as required
- Proficient in Microsoft Office applications
Accomplishments
- September 2021 CPR Training (Red Cross)
- Valid for 3 years
Volunteer Work
2017 - current - PALS/Alberta Children's Hospital - with my therapy dog, Peanut
2020 - current - CRISIS COUNSELLOR/Distress Centre
2021 - current - ASSEMBLY LINE WORKER/Calgary Interfaith Food Bank
Timeline
OFFICE CO-ORDINATOR
Trican Well Service
03.2022 - Current
OFFICE CO-ORDINATOR
Superior Propane Call Centre
04.2018 - 04.2021
CORPORATE RECEPTIONIST/OFFICE CO-ORDINATOR
Lafarge North America
01.2016 - 04.2018
RECEPTIONIST/OPERATIONS ADMINISTRATIVE ASSISTANT
Ensign Energy Services Inc.
03.2008 - 12.2015
DIRECTOR
OF FIRST IMPRESSIONS, Homes by Avi
03.2005 - 03.2008
Diploma - Addictions Counseling
SUNDANCE COLLEGE
Diploma - Business Administration
MOUNT ROYAL UNIVERSITY
Diploma - Social Work
MOUNT ROYAL COLLEGE