Tracey Spencer
Edmonton,AB
Summary
I worked for many years in the auction and auto auction industry and have excellent inside and outside customer service and sales experience. As well, I have managed & trained teams for many years. I come from an auction family and have worked since I was 7. I was out of the workforce for about 4 years while I dealt with a family members illness and passing, but during COVID almost all live auctions became on-line auctions. Now I need to find a new industry that's a match for my skill-set.
Overview
26
26
years of professional experience
Work History
Volunteer Coordinator
Cerebral Palsy Alberta
01.2023 - Current
- Developed comprehensive training materials to ensure volunteers were well-prepared for their roles.
- Managed a database of over 50 volunteers, ensuring accurate record-keeping and easy access to information when needed.
- Maintained regular communication with volunteers through newsletters, social media updates, and personal check-ins, keeping them engaged and informed about upcoming opportunities.
- Increased awareness of the organization''s mission by creating promotional materials highlighting the impact of volunteer efforts.
- Participated in community outreach events to promote volunteer opportunities and enlist new volunteers.
- Managed and tracked volunteer hours and progress to support accurate documentation.
Various Positions
ADESA Edmonton
03.2002 - 12.2019
- Over 17 years, worked as ringman and auction clerk, data entry, inside and outside sales, & Sales Supervisor.
- Managed auction crew of 25+ auctioneers and ringmen.
- Trained new sales employees on processes.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Developed and maintained courteous and effective working relationships.
- Identified issues, analyzed information and provided solutions to problems.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
Customer Service Manager
Century Services Inc.
03.1998 - 03.2002
- Set up and carried out numerous auction and liquidation sales
- Managed office personnel
- Worked front counter alongside office personnel, processing sales
- Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
- Boosted customer retention rates through exceptional problem-solving skills and relationship-building efforts.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Facilitated clear communication between departments, ensuring seamless resolution of customer concerns in a timely manner.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
Education
High School Diploma -
Sturgeon Composite High School
Sturgeon County, ABWestern College of Auctioneering
Billings, MontanaSkills
- Account Management
- Customer Service
- Skilled Trainer
- Expertise in Sales
- Relationship Building
- Staff Management
Languages
English
Full Professional
Timeline
Volunteer Coordinator
Cerebral Palsy Alberta
01.2023 - Current
Various Positions
ADESA Edmonton
03.2002 - 12.2019
Customer Service Manager
Century Services Inc.
03.1998 - 03.2002
High School Diploma -
Sturgeon Composite High School
Western College of Auctioneering
Similar Profiles
Samara LiaoSamara Liao
Volunteer at Cerebral Palsy Association Of AlbertaVolunteer at Cerebral Palsy Association Of Alberta
Olivia ZimmermanOlivia Zimmerman
Business Development Coordinator at United cerebral palsy of the North bayBusiness Development Coordinator at United cerebral palsy of the North bay
Fidel ValenzuelaFidel Valenzuela
HR Administrator / Trainer at United Cerebral Palsy of Southern ArizonaHR Administrator / Trainer at United Cerebral Palsy of Southern Arizona