Front Desk Supervisor
Best Western Plus Brandon
12 2022 - Current
- Trained new staff on correct procedures, requirements, and performance strategies.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions.
- Collected room deposits, fees, and payments.
- Resolved guest issues with rooms or reservations with knowledgeable and friendly service
- Coordinated with housekeeping staff to ensure rooms were ready for incoming guests in a timely manner.
- Managed group reservations effectively, providing smooth check-in experiences.
- Coordinated with housekeeping and maintenance to meet all guest needs.
- Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
- Controlled cash and credit card payment transactions.
- Checked guests in out of hotel, made reservations, and processed payments.
