Tracey Pierog
Edmonton,AB
Summary
Case manager with extensive experience at Workers’ Compensation Board of Alberta, specializing in interdisciplinary collaboration and customer service excellence. Proven ability to develop tailored case management plans and maintain accurate documentation. Strong communication skills demonstrated through successful community relations and improved client outcomes.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Case Manager
Workers’ Compensation Board of Alberta
Edmonton, Alberta
06.2025 - Current
- Provided support and guidance to clients throughout the claims process.
- Collaborated with interdisciplinary teams to address complex case issues.
- Monitored claim progress and ensured compliance with regulatory requirements.
- Assessed client needs to develop tailored case management plans.
- Coordinated with healthcare providers to facilitate necessary medical treatments.
- Reviewed documentation for accuracy and completeness in claims submissions.
- Maintained detailed records of client interactions and case developments.
Dance, Fitness & Yoga Instructor
Elysian Health & Fitness
Edmonton, AB
06.2013 - Current
- Designed and led diverse yoga classes tailored to various skill levels.
- Facilitated workshops focused on mindfulness and holistic wellness practices.
- Collaborated with health professionals to support clients' physical wellness goals.
- Managed studio schedules and coordinated class registrations for efficiency.
- Strengthened community relations through active participation in local wellness events.
- Developed diverse class offerings based on participant needs and preferences.
- Administered marketing strategies across social media platforms, including Facebook and Instagram.
Adjudicator
Workers’ Compensation Board of Alberta
Edmonton, AB
11.2024 - 06.2025
- Evaluated claims for eligibility under workers' compensation regulations.
- Analyzed medical evidence to determine claim validity and appropriate benefits.
- Communicated decisions effectively to stakeholders, including claimants and employers.
- Conducted interviews with claimants to gather necessary information for assessments.
Intern
Institute of Research for International Assistance (IRIA)
Berlin
05.2024 - 07.2024
- Delivered research presentations on requested topics to international audiences.
- Completed thesis on dream therapy for Ukrainian refugee teen girls with PTSD.
- Collaborated with interns on various research projects and presentations.
- Translated year-end report and memorandums of agreement into English.
- Networked with international partners, including specialists from Ukraine, Uzbekistan, Georgia, Yemen, and Germany.
Therapy Assistant
Alberta Health Services
Edmonton, AB
01.2018 - 01.2024
- Organized and assisted in physiotherapy and occupational therapy for 20 to 30 patients.
- Implemented strategies to promote positive behavior changes among physical therapy patients.
- Engaged in preceptorship, coaching, and development of over 10 students on placement.
- Developed educational content for colleagues to enhance patient treatment approaches.
- Assisted therapists in executing tailored treatment plans for diverse patient needs.
- Documented patient progress and reported changes to healthcare teams.
- Collaborated with multidisciplinary teams to optimize patient care strategies.
Health Club Attendant/ Yoga Instructor
Fairmont Properties Ltd
Edmonton, AB
09.2014 - 03.2017
- Directed spa reception activities, prioritizing high-level customer service and support.
- Planned special events at health club, focusing on fundraising initiatives and holiday gatherings.
- Established strong communication between clients and health club team to ensure satisfaction.
- Implemented successful events that fostered community connections and increased participation.
- Conducted routine inspections of amenities, ensuring optimal function and cleanliness.
- Trained new staff on operational procedures and customer service standards.
- Resolved any customer complaints or issues in a timely manner.
Education
Masters of Global Health -
McMaster University
01.2024
Bachelor of Community Rehabilitation -
Cumming School of Medicine, University of Calgary
01.2021
Therapy Assistant Diploma -
MacEwan University
01.2016
Bachelor of Arts -
University of Alberta
01.2006
Skills
- Dutch language proficiency
- Documentation accuracy
- Interdisciplinary collaboration
- Crisis intervention
- Case management
- Team building
- Time management
- Cultural competency
- German language level A2
- Yoga and dance instruction
- Project management and leadership
Certification
- Heart and Stroke Healthcare Provider BLS-CPR
- Mental Health First Aid
- American Sports & Fitness Association – Certified Yoga Instructor – November 2023
- CPI Nonviolent Crisis Intervention Training – January 2021
Volunteer Experience
- Stress Reduction Association, Board Member, Mental Health Advocate & Yoga Instructor, Edmonton, AB, 2021, Present, Delivers research-backed stress reduction techniques to healthcare providers, creates and teaches stress-free events, yoga for healthcare providers
- Sao Nicolau Centro Social e. Paroquial, Allied Health Volunteer, Porto, Portugal, 2021, Occupational therapy and recreation therapy with underprivileged children
Training
- Common Purpose U21 – Global Citizens Leadership Course - March 2024
- Ethical Altruism for Leadership Part 1 – August 2024
- Admission of academic poster and presentation at the 41st Annual International Association for the Study of Dreams Conference – June 2024
- Presentation of thesis to academic community in Manipal Academy of Higher Education, Manipal, India – May 2024
References
References available upon request.
Timeline
Case Manager
Workers’ Compensation Board of Alberta
06.2025 - Current
Adjudicator
Workers’ Compensation Board of Alberta
11.2024 - 06.2025
Intern
Institute of Research for International Assistance (IRIA)
05.2024 - 07.2024
Therapy Assistant
Alberta Health Services
01.2018 - 01.2024
Health Club Attendant/ Yoga Instructor
Fairmont Properties Ltd
09.2014 - 03.2017
Dance, Fitness & Yoga Instructor
Elysian Health & Fitness
06.2013 - Current
Masters of Global Health -
McMaster University
Bachelor of Community Rehabilitation -
Cumming School of Medicine, University of Calgary
Therapy Assistant Diploma -
MacEwan University
Bachelor of Arts -
University of Alberta
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