Tracey Penticost
Sydney,NS
Summary
Dedicated Access Support Worker with the Province of Nova Scotia, skilled in crisis intervention and relationship building. Successfully fostered trust with clients, enhancing their emotional well-being. Proficient in documentation and reporting, ensuring confidentiality while promoting a safe environment for at-risk youth. Committed to empowering individuals through life skills development.
Overview
20
20
years of professional experience
Work History
Access Support Worker
Province of Nova Scotia
10.2005 - Current
- Supervise access visits between parents and their children, while they are in foster care and going through the court process to work towards reuniting the family.
- Established trusting relationships with clients and their families through empathetic communication and active listening.
- Adapted quickly to changing work environments while maintaining high levels of productivity and professionalism under pressure.
- Provided crisis intervention services when necessary, effectively de-escalating challenging situations while maintaining client safety.
- Mentored new support workers by providing guidance, sharing best practices, and modeling effective client-centered care techniques.
- Maintain case notes and incident reports for each client interaction.
- Transport children to and from access visits
Youth Counselor
New Heights, Province of NS
03.2025 - 04.2025
- Monitored youth behavior and offered guidance and support for positive change.
- Assisted youth in developing problem-solving and communication skills to support stress management.
- Supervised youth in engaging environment to promote security and safety for all ages.
- Documented detailed case notes efficiently, maintaining confidentiality while adhering to reporting protocols set forth by the organization.
- Provided crisis intervention and emotional support to youth.
- Helped youth develop and achieve personal goals with close support.
- Managed crises effectively using de-escalation techniques, prioritizing safety while addressing the underlying emotional triggers for each incident.
- Promoted a safe space by consistently enforcing rules while maintaining empathy towards each client''s unique struggles.
Youth Counselor
JANUS Province of Nova Scotia
07.2023 - 10.2023
- Monitored youth behavior and offered guidance and support for positive change.
- Assisted youth in developing problem-solving and communication skills to support stress management.
- Supervised youth in engaging environment to promote security and safety for all ages.
- Documented detailed case notes efficiently, maintaining confidentiality while adhering to reporting protocols set forth by the organization.
- Demonstrated positive influence to children by acting appropriately, being respectful to others and actively listening.
- Provided crisis intervention and emotional support to youth.
- Encouraged children to talk issues out with each other and without anger, which eased tense situations.
Youth Worker
ARDEN, Place of Safety
04.2022 - 06.2023
- Established trusting relationships with young people through empathetic listening and genuine interest in their lives outside of program hours.
- Promoted a safe, inclusive environment by establishing clear expectations and reinforcing positive behaviors among participants.
- Completed necessary reports and documentation to maintain thorough, accurate case records.
- Provided individualized support for at-risk youth, resulting in increased self-esteem and positive behavior changes.
Education
Bachelor of Arts - Psychology
University College of Cape Breton
Sydney, NSSkills
- Confidentiality and privacy
- Behavioral support
- Relationship building
- Life skills development
- Professional boundaries
- Transportation assistance
- Cultural sensitivity
- Clean driving record
- Budgeting and financial management
- Conflict resolution
- Documentation and reporting
- First aid and CPR
Timeline
Youth Counselor
New Heights, Province of NS
03.2025 - 04.2025
Youth Counselor
JANUS Province of Nova Scotia
07.2023 - 10.2023
Youth Worker
ARDEN, Place of Safety
04.2022 - 06.2023
Access Support Worker
Province of Nova Scotia
10.2005 - Current
Bachelor of Arts - Psychology
University College of Cape Breton
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