Tracey Pearson
Shediac,ON
Summary
Dedicated professional with proven performance in
administrative support, leadership and communication.
Offering over 30 years of various experience in customer service field.
Overview
40
40
years of professional experience
Work History
Private Home Caregiver
Myself
01.2023 - Current
- Enhanced client comfort by providing compassionate and attentive care in a private home setting.
- Provide essential services such as grocery shopping,schedule appointments,
- Administered medications as prescribed, maintaining accurate records to ensure proper dosage and timely administration.
- Managed household tasks efficiently such as laundry, light housekeeping duties relating to the client''s immediate environment without compromising quality of care provided to the client.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Transported individuals to events and activities, medical appointments, and shopping trips.
Assistant Property Manager
Royal Heights Inc.
04.2019 - 04.2022
- Answered incoming calls and emails in a timely and courteous manner
- Accept and record rent payments for Adult Lifestyle Condo consisting of 156 units
- Showed apartments to potential tenants and answered questions regarding community.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Increased tenant satisfaction by promptly addressing maintenance requests and resolving issues efficiently.
- Provided excellent customer service by promptly responding to inquiries and addressing grievances; resulting in increased tenant retention rates.
- Conducted regular property inspections to identify potential issues and ensure compliance with safety regulations.
- Served as point-of-contact between residents and building personnel thereby effectively managing daily concerns or inquiries.
- Established strong, professional relationships with residents by promoting team collaboration and delivering exemplary service.
- Inspected common areas for cleanliness and notified maintenance of overflowing trash.
- Implemented new marketing strategies to attract prospective tenants and maintain high occupancy rates.
Court Administrator
Province of Ontario/City of Toronto
10.1984 - 04.2019
- Processed workflows related to specific areas of court processes.
- Sorted, stamped and filed wide variety of legal and judicial materials.
- Reviewed presented documents for compliance to standards.
- Maintained flow of documents received and served through appropriate clerks up to judges and back to final destination.
- Handled database management for specific areas of law.
- Ensured timely resolution of cases by coordinating court schedules and maintaining accurate records.
- Developed strong relationships with judges, attorneys, and law enforcement agencies to foster a collaborative working environment.
- Organized and updated databases, records and other information resources.
- Commissioner of Oaths
- Verify and commission affidavits
- Manage high volume of calls and emails in timely, professional and courteous manner
- Scheduling of trials for Appeal Court of Toronto
- Customer service to accept payments for fines and restitution orders
Bartender
Royal Canadian Legion Branch 13
02.1999 - 09.2007
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Head of Entertainment Committee
- Scheduled Super Bowl Parties, Live Bands, New Years Eve Parties and other events
Education
High School Diploma -
East York Collegiate
Skills
Exceptional Customer Service
Strong interpersonal skills to develop positive working relationships
Reliability
Conflict Resolution
Attention to detail and ability to multi-task
Ability to prioritize, deal with matters effectively and work independently o
Languages
English
Full Professional
Timeline
Private Home Caregiver
Myself
01.2023 - Current
Assistant Property Manager
Royal Heights Inc.
04.2019 - 04.2022
Bartender
Royal Canadian Legion Branch 13
02.1999 - 09.2007
Court Administrator
Province of Ontario/City of Toronto
10.1984 - 04.2019
High School Diploma -
East York Collegiate
Similar Profiles
Lourdes Fernandez-belloLourdes Fernandez-bello
Certified Nail Technician at MyselfCertified Nail Technician at Myself
Alex CrosticAlex Crostic
Freelance Photograpgher at MyselfFreelance Photograpgher at Myself
Kyong Hi BeaKyong Hi Bea
Family Daycare Educator at MyselfFamily Daycare Educator at Myself