Tracey Osundwa
Edmonton,AB
Summary
Adept at multitasking and patient care excellence, I significantly enhanced dental health outcomes and patient retention during my tenure at The Dentists At Northgate. Skilled in dental radiography and fostering team collaboration, my proactive approach and detail-oriented mindset have consistently improved treatment and patient experiences. Reliable Dental Assistant with 20 years of experience efficiently handling administrative tasks and assisting chairside with dental procedures.
Team-focused with commitment to providing exceptional care to all patients.
Overview
22
22
years of professional experience
Work History
Registered Dental Assistant
The Dentists At Northgate
10.2016 - 10.2022
- Educated patients on proper oral hygiene habits, fostering long-term dental health improvement.
- Provided exceptional customer service, addressing patient concerns and answering questions professionally and empathetically.
- Prepared comprehensive radiological images, allowing supervisory dental staff to spot cavities, tooth decay, and areas needing treatment.
- Assisted dentists in performing complex procedures, resulting in successful treatment outcomes for patients.
- While working at the Dentists at Northgate, I was able to assist many dentists increasing my ability to work with different styles of dentistry.
Certified Dental Assistant
Kanata Dental
09.2014 - 08.2016
- Managed patient emergencies calmly and efficiently, coordinating with dental team members to provide appropriate care.
- Educated patients on proper oral hygiene practices to maintain good oral health between visits.
- Increased patient retention by developing strong relationships and providing personalized care.
- Supported dentists during procedures, assisting dental fillings, Extractions and Root Canal Procedure's.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Prepared comprehensive radiological images, allowing supervisory dental staff to spot cavities, tooth decay, and areas needing treatment.
Registered Dental Assistant
The Dentists At Northgate
11.2012 - 07.2014
- Explained treatment procedures and instructed patients on home care guidelines.
- Educated patients on dental hygiene, pre-surgical instructions and post-surgical care.
- Maintained a positive attitude under pressure while multitasking in a fast-paced clinical setting, leading to a more pleasant experience for both staff and patients alike.
- Developed relationships with patients by actively listening to their concerns and creating tailored treatment plans accordingly.
Registered Dental Assistant
Time to Care Dental
08.2011 - 10.2012
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
- Updated patient records regularly after each appointment or procedure to ensure accurate documentation.
- Managed front desk duties, including greeting patients, handling phone calls, and maintaining communication between staff members.
Registered Dental Assistant
Smile Zone Dental Clinic
01.2010 - 07.2010
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
Certified Dental Assistant
Dentistry On Bellevue
08.2005 - 09.2008
- Prepared comprehensive radiological images, allowing supervisory dental staff to spot cavities, tooth decay, and areas needing treatment.
- Prepared treatment rooms efficiently, adhering to strict sanitation guidelines to ensure patient safety.
- Explained treatment procedures and instructed patients on home care guidelines.
- Supported dentists in diagnosing oral health issues by taking diagnostic x-rays as needed.
Certified Dental Assistant
Broadway Station Dental Centre
09.2003 - 06.2005
- Assisted dentists by passing instruments, suctioning intraoral fluids, adding water, and mixing materials for fillings and impressions.
- Supported dentists during procedures, assisting dental fillings, permanent, and temporary crowns and sealants.
- Took dental images following strict patient protection rules, applying lead aprons.
- Documented patient dental health information, medical history, and vital signs for future reference.
- At Broadway Station Dental, I worked with Dr. Parhar, who was the Team Dentist for the Vancouver Giants Hockey team. This allowed me to assist on various trauma situations, we also made all the sports mouth guards for the team.
- Dr. Parhar performed Root Canal Treatments almost exclusively. I was able to assist many RCT procedures including micro surgery.
Certified Dental Assistant
Dr. Carol Tsuyuki
03.2001 - 07.2003
- Reduced dentist''s workload during procedures by anticipating their needs and having necessary instruments readily available.
- Promoted a positive environment for patients and staff through effective communication and teamwork.
- Increased patient retention by developing strong relationships and providing personalized care.
- I was able to learn chairside assisting while working for Dr. Tsuyuki.
- I worked as a receptionist, and when needed, a chairside assistant.
Education
No Degree - Periodontal Assisting
UBC
Vancouver, BCDiploma - Dental Assisting
Vancouver Community College
Vancouver, BC06.2004
High School Diploma -
Argyle Secondary
North Vancouver, BC06.1996
Skills
- Multitasking Competence
- Time Management Capabilities
- Electronic Charting
- Patient care excellence
- Detail-oriented mindset
- Team Collaboration
- Infection control expertise
- Patient Records Management
- Patient Relations
- Restorative Dentistry
- Continuing Education Commitment
- Dental Radiography
- Oral Surgery
Languages
English
In my Spare time I enjoy coaching and playing soccer, cycling and baking.
I played soccer for almost 30 years, I now enjoy coaching my daughters. I have been coaching soccer, on and off for 20 years.
I love baking, and am trying to learn more difficult baking skills.
Timeline
Registered Dental Assistant
The Dentists At Northgate
10.2016 - 10.2022
Certified Dental Assistant
Kanata Dental
09.2014 - 08.2016
Registered Dental Assistant
The Dentists At Northgate
11.2012 - 07.2014
Registered Dental Assistant
Time to Care Dental
08.2011 - 10.2012
Registered Dental Assistant
Smile Zone Dental Clinic
01.2010 - 07.2010
Certified Dental Assistant
Dentistry On Bellevue
08.2005 - 09.2008
Certified Dental Assistant
Broadway Station Dental Centre
09.2003 - 06.2005
Certified Dental Assistant
Dr. Carol Tsuyuki
03.2001 - 07.2003
No Degree - Periodontal Assisting
UBC
Diploma - Dental Assisting
Vancouver Community College
High School Diploma -
Argyle Secondary