Tracey Morrison
Pemberton,BC
Summary
Proven leader and adept problem-solver, I significantly enhanced customer satisfaction and team performance at Whistler Blackcomb. Expert in team leadership and complex problem-solving, I excel in delivering high-quality service and resolving conflicts efficiently. My approach ensures agile team dynamics and effective communication, driving results beyond expectations.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Assistant Ski Patrol Manager
Whistler Blackcomb
11.2000 - Current
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
Education
Diploma - Recreation, Fish And Wildlife Technology
Selkirk College
Castlegar, BC06.2005
Skills
Team Leadership
Time Management
Verbal and written communication
Complex Problem-Solving
Languages
French
Elementary
Spanish
Limited Working
Certification
- Certified PMBI Level 1
- Certified ACMG Hiking Guide
- Certified CAA Level 2 Avalanche
- Certified CAA Snow Mapping
- Certified CAA Intro to Weather
- Certified OFA Level 3
- Certified Sprat Level 1
- Certified HETS Helicopter Transport
- Certified ICS 100
- Certified WCB Blasting Hand/Avalauncher/Helicopter.
Timeline
Assistant Ski Patrol Manager
Whistler Blackcomb
11.2000 - Current
Diploma - Recreation, Fish And Wildlife Technology
Selkirk College