Tracey Meppelder

• Balanced office at end of day and prepared bank deposit, reconciled stock and prepared paperwork for head office.
• Filled in for manager when they were out of office or on vacation.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Assisted in training new customer service clerks, sharing best practices and providing guidance as needed.
• Balanced multiple tasks simultaneously while maintaining composure under pressure during peak hours or challenging situations.
• Built strong relationships with customers, fostering trust and loyalty through exceptional service.
• Resolved escalated customer complaints with empathy and professionalism, ensuring satisfactory resolutions.
• Maintained up-to-date knowledge of company policies, procedures, and products to better serve customers.

Same as above