TRACEY MEJIA
San Diego
Summary
Strategic Healthcare Practice Administrator with expertise in managing physician practice operations, including scheduling, credentialing, compliance, and billing oversight. Collaborates with physician leadership to enhance operational efficiency and streamline workflows. Delivers organized, data-driven administrative support while fostering strong cross-functional relationships.
Overview
12
12
years of professional experience
Work History
Practice Administrator
Vituity- Desert Regional Medical Center
Palm Springs
03.2023 - Current
- Manage daily administrative operations for a high-acuity ICU practice supporting 15+ physicians.
- Oversaw provider onboarding, credentialing, privileging, and practice affiliations to ensure smooth integration of new providers.
- Develop and maintain physician schedules, ensuring appropriate staffing coverage and resolving scheduling conflicts.
- Partnered with Medical Director and hospital leadership to coordinate meetings and operational initiatives, enhancing departmental communication.
- Monitor provider productivity, billing accuracy, compliance and performance metrics to support operational goals.
- Collaborate with coding, finance, HR, Medical Staff Services, and hospital departments to resolve operational issues.
- Coordinate physician meetings, committee activities, and provider communications while maintaining meeting documentation and follow-up.
- Implemented workflow improvements and policies to streamline administrative processes and ensure regulatory compliance.
Office Manager - Executive Assistant
Interior Design Firm
Palm Desert
09.2021 - 03.2023
- Oversaw administrative systems, vendor communications, and ensured budget compliance.
- Coordinated client consultations and maintained accurate design project records.
- Enhanced team-client communication and organized timely deliveries and installations.
- Assisted with material selection, and participated in site visits.
Practice Manager
Palm Springs Animal Hospital
Palm Springs
01.2019 - 12.2020
- Senior-level promotion with a workload increase of around 40%, including being solely responsible for hiring and training new talent, office operations, bookkeeping, overseeing marketing and social media, and leading tech and assistant staff.
- Coordinated scheduling for veterinary appointments and staff shifts to optimize resource allocation and enhance service delivery.
- Implemented efficient workflow processes to enhance patient care delivery.
- Maintained compliance with health regulations and safety protocols.
- Established and maintained relationships with vendors to ensure timely supply deliveries. for supplies and services related to the practice.
- Conducted regular staff meetings to address operational issues and improve interdepartmental communication.
Front Desk Supervisor
Palm Springs Animal Hospital
Palm Springs
01.2017 - 01.2019
- Supervised front desk team, ensuring accurate scheduling, efficient check-in/out procedures, and effective client communication.
- Trained and mentored new administrative staff on clinic procedures and customer service standards to enhance team performance.
- Managed daily billing operations, and ensured accuracy in insurance processing and payment collections.
- Implemented patient feedback systems that improved service ratings and follow-up protocols.
- Assisted with HR duties, including conducting staff evaluations, coordinating shift coverage, and leading team performance meetings.
- Maintained front office supply inventory, and coordinated with vendors for timely deliveries.
- Acted as the keyholder and point person for after-hours duties, as well as opening and closing procedures.
Front Desk Coordinator + Veterinary Technician
Palm Springs Animal Hospital
Palm Springs
05.2014 - 01.2017
- Managed front desk operations, including appointment scheduling, client intake, and payment processing.
- Processed insurance claims and resolved discrepancies, ensuring accurate billing logs for client transactions.
- Maintained and updated patient records, ensuring accurate documentation and treatment histories.
- Collected lab samples, performed basic diagnostic testing, and prepared results for review.
- Educated pet owners on post-treatment care and preventive wellness practices to enhance pet health outcomes.
- Maintained cleanliness and sanitation of exam rooms, surgical prep areas, and reception space.
- Provided empathetic service to pet owners during routine and urgent visits, fostering trust and satisfaction.
Education
Business & Healthcare Administration
College of The Desert
Palm Desert, CAMedical Office Specialist
Kaplan College
Palm Springs, CASkills
- Healthcare Operations Management
- Critical Care Management
- Provider Onboarding & Credentialing
- Physician Scheduling
- Regulatory Compliance
- Performance Metrics & Quality Reporting
- Billing & Documentation Oversight
- Process Improvement
- Cross-Functional Leadership
- Administrative Leadership
- Provider Relations
- Epic, Cerner, Microsoft 365
Let's Connect
- Phone: 760.397.3104
- Traceyemejia@gmail.com
References
Provided upon request
Timeline
Practice Administrator
Vituity- Desert Regional Medical Center
03.2023 - Current
Office Manager - Executive Assistant
Interior Design Firm
09.2021 - 03.2023
Practice Manager
Palm Springs Animal Hospital
01.2019 - 12.2020
Front Desk Supervisor
Palm Springs Animal Hospital
01.2017 - 01.2019
Front Desk Coordinator + Veterinary Technician
Palm Springs Animal Hospital
05.2014 - 01.2017
Business & Healthcare Administration
College of The Desert
Medical Office Specialist
Kaplan College