Tracey MacLeod
Albert Bridge,NS
Summary
Proven leader and efficient multitasker, adept in scheduling and customer service, significantly enhanced team productivity at Tim Hortons. Demonstrated reliability through meticulous attention to detail and adaptability across roles at NSLC and EDS.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
33
33
years of professional experience
Work History
Full Time Clerk
NSLC
05.2011 - Current
- Facilitated seamless inventory replenishment processes by unloading shipments efficiently and stocking shelves accurately.
- Maintained accurate cash handling procedures to ensure smooth transactions and prevent discrepancies at the register.
- Assisted in achieving sales targets through upselling, cross-selling, and recommending suitable products to customers.
- Enhanced store cleanliness and organization, ensuring a pleasant shopping environment for customers.
- Complied with all safety regulations to maintain a secure working environment for both staff members and shoppers alike.
- Developed strong rapport with regular customers through personalized service that fostered loyalty and repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Operated cash register to record transactions accurately and efficiently.
Customer Service Representative
EDS
08.2000 - 12.2010
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Supervisor
Tim Hortons
09.1991 - 08.2000
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Optimized scheduling to ensure full coverage during peak hours without overstaffing, balancing customer service with cost efficiency.
Education
High School Diploma -
Riverview Rural High School
Coxheath, NS06-1990
Skills
- Scheduling
- Data entry
- Maintaining files
- Filing
- Basic functions in Excel
- Customer service
- Time management
- Attention to detail
- Multitasking
- Reliability
- Task prioritization
- Dependable and adaptable
Languages
English
Professional Working
Timeline
Full Time Clerk
NSLC
05.2011 - Current
Customer Service Representative
EDS
08.2000 - 12.2010
Supervisor
Tim Hortons
09.1991 - 08.2000
High School Diploma -
Riverview Rural High School
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