Tracey-Lynn McLennan
Belleville,Canada
Summary
Experienced professional with over 10 years in retail management and 9 years in office administration, supported by a degree in Office Administration. Strong transferable skills effectively bridge retail leadership and administrative organization, backed by a solid work ethic cultivated in a family-owned business environment. Proven ability to quickly learn and adapt to new work environments and systems, coupled with acute problem-solving capabilities and exceptional customer service expertise. Clear communicator who adapts seamlessly to diverse professional settings, driving team success and operational efficiency.
Overview
22
22
years of professional experience
Work History
OPERATIONS MANAGER
SHAKS'S WORLD COMMUNITY CENTRE
Barrie, ON
11.2025 - 03.2026
- Streamlined operational workflows to enhance service delivery and community engagement.
- Oversaw resource allocation, ensuring optimal use of staff and materials for program execution.
- Led cross-functional teams in implementing process improvements, boosting overall efficiency.
- Developed targeted training programs that support skill enhancement and encourage collaborative learning among staff.
STORE MANAGER
PENNINGTONS REITMANS
Ottawa, ON, Canada
10.2023 - 10.2025
- Utilizing my extensive experience to run the flagship AAA experience store located in the Trainyards shopping area.
- Successful recruited and onboarded an entirely new team, while implementing a new payroll and front end system, rolled out simultaneously.
- Consistently achieving targets and KPI metrics.
STORE GENERAL MANAGER
MARKS
Ottawa, ON
06.2021 - 10.2023
- Led daily operations to ensure optimal store performance and customer satisfaction.
- Developed and implemented training programs for staff, enhancing team productivity and engagement.
- Managed inventory control processes, reducing waste and improving stock accuracy.
- Analyzed sales data to drive strategic decisions and optimize product placement.
- Oversaw financial management of store budget, ensuring adherence to fiscal targets and profitability goals.
- Implemented customer service initiatives that increased retention rates and positive feedback scores.
- Mentored department managers, fostering leadership skills and promoting professional growth within the team.
- Hired, trained and retained high quality team members.
- Conducted regular financial analysis to identify trends, monitor budget compliance, and plan future investments for store improvements.
STORE MANAGER
ROOTS
Belleville, ON, Canada
04.2018 - 06.2021
- Utilized comprehensive knowledge of retail operations to drive results and exceed established metrics.
- Elevated Belleville location to top store status in Eastern Ontario by consistently exceeding sales targets and key performance indicators.
- Developed and implemented training programs to elevate staff competencies and service quality.
- Fostered a positive team environment, mentoring staff to improve productivity and engagement.
- Managed visual merchandising strategies to maximize product appeal and drive sales growth.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
STORE MANAGER
JUMP PLUS - AUTHORIZED APPLE DEALER
Barrie, ON, Canada
01.2016 - 04.2018
- Directed daily activities and strategic initiatives within retail store to maintain high standards of service and efficiency.
- Monitoring inventory control, meeting and exceeding sales goal and various metrics, Staffing (recruiting, onboarding, training, coaching and performance reviews).
- Adhere to strict expectations put forth by Apple Canada.
- Worked at various locations to assist with recruiting and improvement in efficiency.
STORE MANAGER
PRIME COMMUNICATIONS/ROGER
Barrie, ON, Canada
01.2013 - 01.2016
- Responsible for knowledgeable customer service and maintaining high store standards.
- Experienced in daily sales reports, store audit requirements, detailed record keeping and staff management.
OFFICE ADMINISTRATOR
QUINTEOUTDOOR SPORTS
Belleville, ON, Canada
01.2004 - 01.2013
- Responsible for Data Entry, Electronic Communications, Client/Vendor Correspondence, Accounts Payable, Accounts Receivable, Layaway Programs, Cash Reports, Store Signage/Promotions, Maintaining Front-end system balances.
- Managed daily office operations to ensure efficiency and organization.
- Oversaw inventory management, ensuring adequate supplies while minimizing waste.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Demonstrated exceptional multitasking abilities while juggling diverse responsibilities, including reception duties and administrative tasks.
- Assisted in preparation and processing of payroll to facilitate prompt staff payments.
- Expedited invoice processing by accurately reviewing vendor submissions, reconciling accounts payable discrepancies, and conducting timely payments.
- Maximized office space utilization by maintaining a clean, organized work environment that encouraged productivity and efficiency.
- Safeguarded company information by maintaining strict confidentiality protocols and ensuring secure document storage practices.
- Boosted productivity by prioritizing tasks, managing schedules, and coordinating meetings for staff members.
- Improved workplace efficiency with the regular maintenance of office equipment and proactive troubleshooting of technical issues.
- Conducted initial interviews for administrative positions, helping to identify candidates aligned with company values.
- Managed payroll processing for staff, ensuring accuracy and timely disbursement of salaries.
Education
Bachelor's Degree - Business Administration
ST. LAWRENCE COLLEGE
Kingston, ON01-2004
Skills
- Human Resources
- Payroll
- Management
- Retail Management
- Office 365
- Office Management
- Organizational Skills
- Auditing
- Operations Management
- Accounts Receivable
- Office Admin
- Bookkeeping
- Office Administration
- Loss Prevention
- Accounts Payable
- Problem-solving
- Operations management
- Operations monitoring
- Operations oversight
Additional Information - Skill Highlights
- Strong values and work ethic
- Strong oral and written communication skills
- Experienced in various Office based computer programs
- Strong organizational skills
- Detail Oriented
- Commitment to continuous learning
Job Title
Store Manager / Office Administrator
Total Years Of Experience
20
Personal Information
Title: STORE MANAGER / OFFICE ADMINISTRATOR
Languages
English
Full Professional
Timeline
OPERATIONS MANAGER
SHAKS'S WORLD COMMUNITY CENTRE
11.2025 - 03.2026
STORE MANAGER
PENNINGTONS REITMANS
10.2023 - 10.2025
STORE GENERAL MANAGER
MARKS
06.2021 - 10.2023
STORE MANAGER
ROOTS
04.2018 - 06.2021
STORE MANAGER
JUMP PLUS - AUTHORIZED APPLE DEALER
01.2016 - 04.2018
STORE MANAGER
PRIME COMMUNICATIONS/ROGER
01.2013 - 01.2016
OFFICE ADMINISTRATOR
QUINTEOUTDOOR SPORTS
01.2004 - 01.2013
Bachelor's Degree - Business Administration
ST. LAWRENCE COLLEGE