Tracey Lervik
Pritchard,BC
Summary
Personable with excellent customer service skills and proven history of improving effectiveness of workplace communication and coordination. Computer-literate professional adapts quickly to new software and programs. Bringing strong written and verbal communication skills and proficiency in recordkeeping and writing. Quick learner and able to work independent or as a team member.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Business Owner / Operator
CV Graphic Design Services - Homebased
06.1998 - Current
- Delivered clerical support by handling a range of routine and special requirements.
- Produced high-quality documents, spreadsheets, and presentations for internal and customer-facing needs.
- I have used various accounting, bookkeeping, office, spreadsheet, and data entry software programs.
- Excellent customer service skills
- Excellent customer service skills
- Have increased other business clients' sales by 20% through marketing and promotion of their business.
Customer Service Representative
Ford Canada
01.1998 - 12.1999
- Provided primary customer support to customers. In some days more than 40 customers
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Consulted with outside parties to resolve discrepancies and create expert solutions.
- Liaised with customers, management and sales team with dealerships to better understand customer needs and recommend appropriate solutions.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Effective liaison between customers and internal Ford departments.
- Investigated and resolved customer inquiries and complaints quickly.
- Handled customer inquiries and suggestions courteously and professionally
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Updated account information to maintain customer records
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Clarified customer issues and determined root cause of problems to resolve product or service complaints
Education
BBA - Business Administration
North Island College
Port Hardy05.1990
Skills
- Efficient and Detail-Oriented
- Multitasking and Prioritization
- Familiar with various Data Entry Spreadsheets, Bookkeeping and Accounting Software
- Upbeat and Positive Personality
- Excellent Customer Service Skills
- Remote Office Availability
- Quick Learner
- Creative Thinking
- Problem-Solving
- MS Office
- Task Prioritization
- Excellent Communication
- Good Telephone Etiquette
- Flexible and Adaptable
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Desktop publishing for marketing and advertising
- Graphic Designing
Certification
Food Safe, Serve it Right, Floral Design, Grad 12
Personal
- I am an Origami Instructor in which I go to Senior Care Homes and Centers, Hospitals for rehab for people with brain injuries, and in Schools in areas of BC.
- I have been a Treasurer and President of my Lone Butte Community Association. I am currently a director of my Pritchard Community Association.
- I have been a Fundraising Chair for 100 Mile SPCA in which I received a Award of Merit For Exemplary Volunteer Service for the most funds raised in a year from any rural SPCA offices in BC.
- Since my BBA i have started, operated and sold various businesses and managed stores since 1989. A list can be provided.
Additional Information
References are available upon request.
Timeline
Business Owner / Operator
CV Graphic Design Services - Homebased
06.1998 - Current
Customer Service Representative
Ford Canada
01.1998 - 12.1999
BBA - Business Administration
North Island College
Food Safe, Serve it Right, Floral Design, Grad 12
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