Tracey Leibel
839 Clayton Road, North Saanich,BC
Summary
Highly dependable, friendly, outgoing with experience in multiple organizations in the customer service, administration, sales and accounting fields. Effectively manages multiple tasks efficiently and professionally. Detail oriented and a team player. Seeking a part-time position in the community that allows me to utilize my skills and interact with team members and the public.
Overview
36
36
years of professional experience
Work History
Residential Design Consultant
Self Employed
05.2008 - Current
- Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
- Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
- Collaborated with builder, trades and suppliers to successfully deliver comprehensive solutions for clients.
- Assisted clients in navigating complex industry challenges, offering expert guidance and strategic recommendations.
- Managed client relationships through regular check-ins and updates on project progress.
- Enhanced communication among team members, fostering a collaborative and supportive work environment.
- Improved client satisfaction by effectively managing multiple projects and consistently meeting deadlines.
Temporary Contract Position - Assistant to Owner
Comino Carpets And Flooring
04.2021 - 12.2021
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Greeted customers with friendliness and professionalism.
- Assisted manager in all aspects of business operations.
- Strengthened client relationships through consistent follow-up communication and efficient problem resolution.
- Boosted customer satisfaction by promptly addressing inquiries and resolving issues professionally.
- Reviewed and edited documents for accuracy, grammar and clarity.
- Increased efficiency by implementing new processes and providing administrative support to management.
- Expedited project completion times due to the ability to multitask effectively under tight deadlines.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
Licensed Professional Realtor
Newport Realty/Pemberton Holmes
04.2006 - 04.2021
- Expanded client base through networking events, referrals, and targeted marketing efforts.
- Leveraged social media platforms strategically to promote property listings and engage potential clients effectively.
- Developed comprehensive marketing plans for property listings, resulting in increased exposure and faster sales.
- Facilitated smooth relocation processes for clients moving across states or internationally by coordinating necessary logistics.
- Delivered exceptional customer service by promptly addressing client queries and concerns, resulting in a high rate of repeat business and referrals.
- Strengthened relationships with clients by maintaining consistent communication and addressing concerns promptly.
Reception Administrator
Island Reinforcing
02.1998 - 07.2000
- Managed incoming calls efficiently and effectively with excellent customer service.
- Contributed to an organized work environment by maintaining office supplies inventory and placing orders as needed.
- Increased efficiency by organizing and maintaining filing systems, allowing for easy retrieval of essential documents.
- Maintained accurate records with efficient data entry, resulting in improved organization and accessibility of information.
- Completed all accounting procedures for the organization including: Processing Accounts Receivable, Accounts Payable, Bank Deposits, Bank Reconciliations, Payroll, Remittances and recordkeeping.
- Ensured timely processing of invoices and expense reports, resulting in accurate financial records for the company.
- Provided exceptional customer service while greeting visitors, determining their needs, and directing them accordingly.
- Facilitated office communications by distributing mail, packages, faxes, and other correspondence in a timely manner.
- Assisted in resolving administrative issues or tasks that arose during daily operations effectively.
Sales and Customer Service
Peninsula Developments Ltd
01.1993 - 03.1998
- Provided sales and customer service to walk-in traffic at various residential townhouse projects.
- Designed and managed marketing strategies
- Assistant to the Owner/Builder of the company.
- Customer Service and excellent communication and follow-up to custom build clients on behalf of the company.
Receptionist Administrator/Accounts Receivable Manager
Canadian Springs Water Co.
07.1988 - 11.1992
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled complaints and questions, and re-directed calls to other team members.
- Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
- Acted as first point of contact and set appointments for prospective clients.
- Oversaw office equipment maintenance to support continuous and uninterrupted operations.
- Collaborated with team members on various projects to achieve department goals and improve overall efficiency.
- Bolstered communication between departments by promptly disseminating important announcements or information via email or interoffice memos.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Moved into management position and oversaw the Accounts Receivable Department and was company liaison with custom software provider.
Education
High School Diploma -
Mount Douglas Secondary
Victoria, BCReal Estate Trading Services Certificate
UBC Sauder School of Business
Vancouver, BC2006
Skills
- Problem-Solving
- Attention to Detail
- Team Leadership & Development
- Client/Customer Relationships
- Client/Customer Engagement
- Excellent Written and Oral Communication
- MS Office
- Issue Resolution
- Safety Regulations
Timeline
Temporary Contract Position - Assistant to Owner
Comino Carpets And Flooring
04.2021 - 12.2021
Residential Design Consultant
Self Employed
05.2008 - Current
Licensed Professional Realtor
Newport Realty/Pemberton Holmes
04.2006 - 04.2021
Reception Administrator
Island Reinforcing
02.1998 - 07.2000
Sales and Customer Service
Peninsula Developments Ltd
01.1993 - 03.1998
Receptionist Administrator/Accounts Receivable Manager
Canadian Springs Water Co.
07.1988 - 11.1992
High School Diploma -
Mount Douglas Secondary
Real Estate Trading Services Certificate
UBC Sauder School of Business
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