Tracey Leclerc
Montréal,QC
Summary
Resourceful Account Manager with excellent client oversight, issue resolution and relationship-building expertise.
Motivated individual with over 15 years of experience in customer service. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
10
10
years of professional experience
Work History
Marketing Account Manager
Yellow Pages Canada
11.2014 - Current
- Increase and maintain high client satisfaction by providing exceptional customer service and addressing their needs promptly.
- Evaluate client needs and developed tailored solutions.
- Implement strategies to retain and increase revenue
- Provide comprehensive reporting on account performance.
- Ensure timely communication and effective problem resolution.
- Collaborate with sales team to identify potential upsell opportunities, reach targets.
- Conduct regular account reviews to identify areas for improvement and ensure continued success.
- Streamline internal processes for better efficiency in account management tasks and establish clear communication between clients and internal teams
- Contribute to team objectives in fast-paced environment.
- Monitor industry trends to provide informed recommendations.
Sales Prospector
Yellow Pages Canada
11.2013 - 10.2014
- Increase client interest by consistently delivering persuasive cold call scripts tailored to individual prospects.
- Manage time efficiently in order to complete all tasks within deadlines.
- Adapt to each potential client by quickly identifying their needs while promoting company portfolio
- Enhance customer relations through attentive listening and promptly addressing inquiries during calls.
- Achieve daily call quotas by diligently managing time and prioritizing tasks for maximum efficiency.
- Collaborated with the sales team to refine cold calling strategies, leading to more productive conversations with prospects.
- Ability to learn quickly and adapt to new situations.
Education
High School Diploma -
École Secondaire Massey-Vanier
Cowansville, QC06.2000
Skills
- Team Player
- Problem Solver
- Leader
- Creative Thinker
- Results Oriented
- Organized
- Time Management
- Strategic Vision
- Analytical
- Interpersonal Skills
- Client Service
- Relationship Building
- Powerpoint Presentations
- Excel
Accomplishments
Member of the President Gold Circle, Yellow Pages Canada
Languages
English
Native or Bilingual
French
Native or Bilingual
Timeline
Marketing Account Manager
Yellow Pages Canada
11.2014 - Current
Sales Prospector
Yellow Pages Canada
11.2013 - 10.2014
High School Diploma -
École Secondaire Massey-Vanier
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