Tracey Latendresse
Gloucester,Canada
Summary
Innovative retail sales merchandiser with several years of experience building displays, executing promotions and developing seasonal plans. Strategic thinker and proactive problem solver possessing first-rate organizational, communication and recordkeeping abilities. Well-versed in planning, assembling and stocking product displays and negotiating with retail merchants to improve product exposure.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Retail Merchandiser
Hallmark
Ottawa, Ontario
08.2017 - Current
- Organized product displays to enhance visual appeal and attract customer attention.
- Assisted in planogram implementation to maintain consistent store layouts and branding.
- Collaborated with team members to execute promotional events and seasonal setups.
- Conducted regular audits to assess product placement and compliance with company guidelines.
- Updated store planograms in collaboration with management.
- Assisted customers in selecting appropriate merchandise for their needs.
- Placed prices and descriptive signage to enhance displays and promote items.
- Managed merchandise returns and exchanges efficiently to minimize losses.
- Conducted regular store visits to ensure compliance with merchandising standards.
- Fostered strong relationships with store staff and management to ensure smooth operation of merchandising activities.
- Kept work areas clean, neat and organized for optimal productivity and worker safety.
- Cleaned and organized display cases, shelves and aisles.
- Restocked shelves with current merchandise in attractive displays to promote sales.
Caregiver
Home
Ottawa, ON
07.1995 - Current
- Making sure that my husband is taking his medication.
- Help him with certain things during the day where he would need help with ( holding objects, carrying certain things that are too heavy for him to carry for a long distance.
- There are times that he can lose his balance, and if I am close by, and can catch him before he falls.
- I had my mother n law living with us, and I would give her her medication when needed, I would bring her to doctors appointments, and shopping.
- Assisted clients with daily living activities and personal care routines.
- Monitored and documented clients' health conditions and changes in behavior.
- Provided companionship and emotional support to enhance client well-being.
- Administered medications according to prescribed schedules and guidelines.
- Maintained a clean and safe environment for clients at home.
- Coordinated transportation for medical appointments and social outings.
- Maintained clean and well-organized environment for client happiness and safety.
- Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
- Prepared meals according to dietary requirements and assisted with feeding when necessary.
- Laundered clothing and bedding to prevent infection.
Customer Experience Sales Floor Department Manager
Walmart
Ottawa, Canada
08.2009 - 12.2016
- Schedule different tasks with the employees that are scheduled for that days shift.
- Provide to call list to the associate working at the Customer Service desk.
- Work on cash.
- Help zone the departments.
- Deliver customer service ecom orders to their car when the assigned associate is not available.
- Help associates when needed.
- Keep in contact with the associates and if they have issues I try to rectify them.
- Conducted meetings with associates.
- When certain associates done wrong I took them aside and explained what needed to be corrected.
- Assign and delegate different task to the associate.
- Train other associates
Acting Department Manager
Walmart
Ottawa, Canada
08.2009 - 12.2016
- Assisting the Department Manager while she is away.
- Accessed the SMART System.
- Able to obtain the truck listings, daily sales, counts, audits, prices changes done when necessary.
- Trained new associates when hired or transferred from another department.
Customer Service Representative
Walmart
Ottawa, Canada
08.2009 - 12.2016
- Taking orders by phone, by fax, and by e-mail for magazine subscriptions or renewals.
- Returned phone calls, refunded customers.
- Worked in various departments, including the bakery department, prepared the necessary breads for the next day, and cleaned and prepared the department for the next day.
- I also worked as a cashier and in the following departments while working at Walmart: seasonal, shoes, and greeter.
- I worked in the Meat Department, unloaded the products from the skids that were delivered overnight, and stocked the shelves.
- Helped other co-workers when needed.
- Price-changing merchandise.
- Picking and bringing products that are located in a different part of the store.
- Helped and guided customers to the products that they were looking for.
Education
High School Diploma -
Charlebois High School
Ottawa, ON06-1987
Skills
- Planogram implementation
- Merchandising audits
- Customer relationship management
- Inventory management
- Team collaboration
- Sales analysis
- Customer assistance
- Time management
- Store layout design
- Stock control
- Merchandise planning
- Promotional strategies
- Brand presentations
- Pricing strategy
- Professionalism
- Seasonal promotions
- Self motivation
- Flexibility
- Communication
- Workflow coordination
- Teamwork
- Relationship building
- Detail-oriented
- Interpersonal skills
- Team building
- Multitasking capacity
- Customer service
Skills
WordPerfect, Microsoft Office XP, Windows Operating Systems, Macintosh Operating Systems, Microsoft Internet Explorer, Netscape 4.7, Expiditer, Access, SRMIS, Raiser's Edge, PeopleSoft, Versed in word processing., Experienced in data entry using IBM and Macintosh software., Worked as a receptionist., Answered telephones, data entry, typing documents, Internet search, email, Intranet., Ordered supplies and sent out reports.
Volunteer Experience
- Spokesperson, Autism Awareness, Helped spread Autism Awareness.
- Volunteer, Motorcycle Ride For Dad, Registered riders and verified their information.
- Volunteer, Cisco Ottawa Bluesfest, Scanned tickets upon entry.
- Volunteer, IWK Charity for Children, Moncton, NB, Canvassed door to door for donations.
- Coach, Hunt Club Little League, Coached children in sports.
Certification
- Sales Generator Hallmark 02/2025
- Rapid Responder Hallmark 09/2024
- Team Player Hallmark 09/2024
- Rapid Responder Hallmark 11/2023
- Team Player Hallmark 09/2023
- Sales Generator Hallmark 07/2023
- Sales Generator - Hallmark 05/2023
- Sales Generator - Hallmark 04/2023
- Team Player - Hallmark 08/2022
References
References available upon request.
Timeline
Retail Merchandiser
Hallmark
08.2017 - Current
Customer Experience Sales Floor Department Manager
Walmart
08.2009 - 12.2016
Acting Department Manager
Walmart
08.2009 - 12.2016
Customer Service Representative
Walmart
08.2009 - 12.2016
Caregiver
Home
07.1995 - Current
High School Diploma -
Charlebois High School