Tracey Kenendy
Mount Pearl,NL
Summary
Senior Operations Administrator with over 5 years of experience, along with 20 years management experience. Advanced objective, analytical and evaluative critical thinking skills. Proven to determine and interpret internal needs while offering effective solutions. Well-versed in all aspects of organizational operational management. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Dedicated professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
31
31
years of professional experience
Work History
Sr Operations Admin
FedEx Express
Mount Pearl NL
10.2019 - Current
- Create and process purchase orders for office inventory and supplies.
- Processed and balanced payroll for employees.
- Fostered a collaborative work atmosphere by promoting open communication channels among team members across various functions in the organization.
- Reduced expenses for the department by closely monitoring budgets and cutting unnecessary costs.
- Answer telephone calls, emails and in-person inquiries to respond to client requests and questions.
- Monitored daily operations to maintain compliance with organizational policies, regulations and laws.
- Help manage daily operations to ensure smooth operations
Restaurant Manager
McDonald’s Restaurant
St. John's, NL
01.1994 - 10.2021
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
- Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Streamlined operations, adopting new scheduling system to ensure optimal staffing levels.
- Increased sales during off-peak hours by creating and promoting special offers.
- Monitored daily operations to ensure seamless service delivery, addressing any issues promptly.
Education
Beaconsfield High School
St. John's, NLSkills
- Operational Excellence
- Scheduling Coordination
- Document Management
- Incident Response
- Facilities Management
- Warehouse Operations
- Customer Relations
- Management
- Customer relationship development
- Operations Management
- Logistics Oversight
- Inventory Coordination
- Human Resources
- Customer Service
- Problem-Solving
- Time Management
- Attention to Detail
- Multitasking
- Excellent Communication
- Organizational Skills
- Team Collaboration
- Team Leadership
- Staff training/development
- Team building
- Employee Motivation
- Goal Setting
Languages
English
Elementary
Cover Letter
To Whom it may Concern, The purpose of this letter is to express my interest in the full time Operations Supervisor position with FedEx Express, 26 Beclin Toad. I have many years of Managerial and Supervisory skills that would be beneficial any position. I am very driven on results and ensuring that the success in daily operations stays within the integrity of the business.In my current position as Senior Operations Admin I have helped manage daily operations i have helped manage daily operations to ensure smooth workflow and optimize resources. I have the ability to deal with any problem that arises, quick decision-making skills, along with people skills that would motivate a team and drive them to succeed every day. I am a reliable mature individual that is able to complete assigned tasks with no supervision. I would like to thank you in advance for any consideration given, and I look forward to speaking with you., Thank you
Timeline
Sr Operations Admin
FedEx Express
10.2019 - Current
Restaurant Manager
McDonald’s Restaurant
01.1994 - 10.2021
Beaconsfield High School