Tracey Kakra Mensah

A dedicated and customer-focused virtual care assistant with over 5 years of experience overseeing medical office operations and improving patient satisfaction. Highly skilled in performing both clerical and medical support tasks with advanced knowledge of medical terminology and working with electronic medical records. A practised problem-solver with a proven ability to streamline processes, reduce patient wait times, and ensure compliance with privacy laws. Currently seeking a Virtual Care Assistant role with Satori Health to execute my superior communication and organizational skills, to drive continued success and improve patient outcomes.

• MSc Occupational Health & Safety, Ghana Institute of Management and Public Administration (GIMPA), Ghana; 2021
• Global Health Diagnostics, McGill University, Montreal, Quebec, Canada; 2018.
• MB ChB, School of Medical Sciences, Kwame Nkrumah University of Science and Technology (KNUST), Kumasi, Ghana; 2011 (Canadian equivalency established by the Medical Council of Canada: Doctor of Medicine)
• BSc. Human Biology, School of Medical Sciences, Kwame Nkrumah University of Science and Technology (KNUST), Kumasi, Ghana; 2002.

• Team Leader, Weekly Health Education Outreach to residents in Tamale and communities, Ghana
• Breast Cancer Awareness Month, World AIDS Day Durbar, Ghana
• Team Member, Community Health Rotation Outreach, Ghana
• Student Brand Representative, Medipharm Solutions Inc. USA.

• Certificate Course in Quality Assurance and Control, CCIS, Calgary, Canada, 2021
• Certificate Course in ‘Respect in Workplace’, CCIS Calgary, Canada, 2021
• Momentum Money Management Workshop (Assets, Banking, Consumerism, Credit, Budgeting), Canada Revenue Agency, 2021
• Aggregate Reporting, Medipharm Solutions Inc., USA, 2022
• Data Analysis and Risk Management, Medipharm Solutions Inc., USA, 2022

• A people-focused person who can stay calm and focused under pressure.
• An empathetic listener who possesses excellent communication skills in advanced English.
• Well-versed in software technology (e.g., Sharepoint, Adobe, Excel etc.), with over 45 wpm typing speed.
• Highly skilled in data collection, analysis and reporting.
• Friendly with strong listening and interpersonal skills to provide efficient service to customers and work efficiently in fast-paced environments.
• Strong Attention to detail
• A reliable dedicated employee who adheres to company standards and has a strong willingness to learn and build skills in the customer care industry.
• Possesses a strong work ethic, paying attention to detail with the ability to meet deadlines.

REFERENCES AVAILABLE ON REQUEST.

• Volunteering to assist with administrative duties at outpatient clinics
• Volunteering with Humanitarian Organizations including Red Cross- Ghana, Foster Homes etc.